I'm trying to update the SNTC version to version 2.7.4.2 through Admin Shell. When I type the comand " conf server enable ", and enter my CCO ID and password, I receive the error below: ================================================================...
Forum Posts
I would like to add the user gus*** in the SNTC portal but cannot because of the following error message as per attached print screen. *** Text in the above post has been masked to preserve data privacy. Please provide personally identifiable infor...
Hello Everyone, Recently i have downloaded a software vulnerability report from my SNTC portal. It looks like our devices are effected with several severity level bugs, Could someone help on how to resolve those, instead of looking in to each and e...
I received CRB Admin access to our customer's new Portal and have some privileges under Admin/Manage Users tab but not all radial button options are available for the customer to grant additional privileges. CSPC was deploy and entitled already. I...
I am trying to generate the consolidated report using the Cisco supplied Smart Service Upload and Reporting macro. I can load the macro spreadsheet ok (Macros are enabled in Excel). The Inventory report import works OK, however, when doing the Produc...
Hi Cisco Team, Our old DA left company. Please remove him (J** Farn**) and reassign myself as a new DA. Thank you. J** L** 63** ** Text has been masked to preserve data privacy. Please provide personally identifiable information via private ...
I am a MSSP trying to make sure I am in the system as a registered partner so I can become a Meraki partner however when I login to the system I get the following error message. Business Process & Rules Management Systems – PegaRULES Error: U0006: ...
Hi all ! After replacing 3 failed equipments the portal now shows new and old equipments after several uploads from the collector. I checked the collector and only the new equipments are showed as managed. I will appreciate some help !!
We have a customer with have a Cisco ASA 5525 and ASA 5515 but the collector can't reach what I need to do?
I have recently associated another user with the portal and have assigned appropriate roles. When the user tried to access the portal it asks him to register for access. Once the link is clicked, the system says "It seems you have access, redirecting...
Hi Team, My customer cannot Assign our account in there Cisco Services Access Management, we found correct user from Cisco ID base, but check box to associate CBR roles ware disable.
Hi Everyone We tried logging into the our (latest ver) smart collector a couple of weeks ago and noticed that the security key that you have to enter when entering your password no longer shows up on the main page. It was working before this. we h...
Hello All , Good Day ... We have got one Cisco 4331 with standard Smart net. Now we want to add an Ethernet switch module to it . But Unable to find the smart net contract part number con-xxx for the this item. How we can get smartnet for mo...
Resolved! Alerts are not displayed in the portal
When I open Administration => Active Alerts, I get the message: "You are not entitled to the report or data is not available". When I open Alerts => All Alerts, All Field Notices, All Hardware Alerts, All Security Advisories (PSIRT), and All Software...
Resolved! SNTC Segment field is blank
I'm a SNTC "CustomerAdmin" role.I setup multiple segments with various criteria.The segments work fine as assigned to our users with "CustomerUser" role.The "CustomerAdmin" users are not listed to be assigned to segments. I would like to utilize th...
