Smart Net Total Care Portal and Collector Discussions

Resolved! Latest CSPC build?

Hi folks, I’m about to deploy another CSPC and are would like to know what any forthcoming CSPC release schedule is? Due to security requirements this collector will not have internet access, thus it will not be upgradable once built; hence the desir...

Cisco CSPC collector version 2.7 upgrade

Hi there I had a CSPC Collector running version 2.4, I updated to version 2.7 via cli, since then I am not being able to access it via GUI. When I had version 2.4 I was able to login to the GUI Collector interface with no issues. heres: a lillte mor...

File import in SNTC is not showing any option to upload inventory

I am trying to upload my initial inventory but when I go to Library > Administration > File import I only see a message: " Please Select Any One Inventory." When I check the inventories that I have under the pencil in the left-top corner, I see no...

Problem Adding New User/ Error user is not associated with an external company

Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error: If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of...

Error in CSPC Does Not Display IP Phones

Hello, I verified after performing a collection through the CSPC that the data of the IP Phones do not appear in the collector and are not processed in the portal, it follows the print screen of the error. Can you help me in this case? thanks Wil...

Resolved! Collection data not uploading to SNTC Portal

I have recently set up a new CSP Collector 2.7, added devices, and collected and uploaded data. However, the data is not showing in the SNTC Portal - the first attempted upload was earlier this month, around october 4th, but that attempt has not sh...

Resolved! Generic Device or Unknown status SNTC 2.7

After doing the discovery I have many devices with status Generic Device or Unknown, in the report that I export in the status of Reacheable this is false, In those devices already validate the configuration of SNMP and it is configured correctly. Th...

Resolved! Missing serial numbers in downloaded inventory file SNCT 2.7

When downloading the inventory file there are chassis, modules, fans, power sources that don´t come your serial number, on some devices it shows some serial numbers of its components but others do not, which could be the cause

Uploads not processing

Uploads are received, but not processing.

SNTC Upload Stuck and Not getting All Collected Data

My main problem is that I can't get all the data from the collector into the portal. I was trying to do manual uploads and not seeing the data so I tried to do a new discovery and then upload. I tried a few times and now the portal seems to be stuf...

no upload processing in portal after new collector deploy

Hi, I recently deployed a collector for a customer but the upload process is still not showing up in cisco portal. everything looks to be good on the collector side. Customer name - SERVI*** collector name - CSPC*** Inventory - CSPC Inventory ...

Resolved! SSL for SNTC collector

Has anyone been successful at figuring out how to put an SSL certificate on a SNTC collector? thanks

Specific s/n I see without contract, but I verify that it have a contract

Hi Team, One question? I have a specific s/n and see without contract, but I verify that it have a contract. Regards

Resolved! No available roles to assign to users

Hello, I have not signed into the total care portal for a few months (I don't remember the last time I did sign it). I am the delegated administrator. When I try to sign in I get taken to a Smart Service Connection web page that is asking me to reg...

Divergence in CSPC and Portal Collector Data

Dear, I'm having trouble submitting the data from the IP Phones to the client, I verified that the collector has the IP Phones information, but after the processing in the SNTC Portal the Data is missing, how can I solve this case? Entitled Compa...

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! Latest CSPC build?

Cisco CSPC collector version 2.7 upgrade

File import in SNTC is not showing any option to upload inventory

Problem Adding New User/ Error user is not associated with an external company

Error in CSPC Does Not Display IP Phones

Resolved! Collection data not uploading to SNTC Portal

Resolved! Generic Device or Unknown status SNTC 2.7

Resolved! Missing serial numbers in downloaded inventory file SNCT 2.7

Uploads not processing

SNTC Upload Stuck and Not getting All Collected Data

no upload processing in portal after new collector deploy

Resolved! SSL for SNTC collector

Specific s/n I see without contract, but I verify that it have a contract

Resolved! No available roles to assign to users

Divergence in CSPC and Portal Collector Data

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