Smart Net Total Care Portal and Collector Discussions

Hello Team,I have been granted access to our SNTC account, but when I try to login, I get redirected to the registration page and it said I do not currently have access to Smart Services Connection. Can someone help me with this issue?Thanks

We are trying to generate a license for CSPC collector, but nothing appears on the SNTC portal and it is redirected to the registration portal.

Hello.I am able to login to Cisco Smartnet Total care service but nothing is being displayed, previuosly i used to see all my inventory but as of late nothing is being shown.Regards.

I'm currently facing an issue with the Cisco Common Service Platform Collector (CSPC) while trying to collect the running and startup configurations for SG550XG-8F8T and Cisco SG300-10 switches. When attempting to collect configurations, I encounter ...

Hello,This used to be work, but when I login to the SNTC portal now, no data is showing at all and attempt to file import is throwing "Request Entity too Large" error. we have tried on different browsers with same issue.Any cludes?Thank you

I have a newly created CSP Collector on version 2.10.0.1 and have followed every method short of copying the files to the server (don't know how). The GUI always fails and tells me to reconnect my credentials in the CLI I run the upgrade command, I t...

Hi,We have problem on the SNTC Portal, only showing the Chasis and PID Type, but not showing SN and Software Version. When we check on "Inventory Insight" >"summary", we noticed that all device is "not recognized" with "FAILED: SNAS validated data no...

Hello,  We ran an inventory report on the SNTC portal for all the devices, and it still shows devices that were decommisioned. We have checked the CSPC collector to see if the device is still in the collectors database, but it was not. Is there a way...

I have an issues with our local collector WebUI login. I have the admin shell/collector/root passwords but when I log in to webUI I get presented with Security questions that do not save so I am unable to log in. Is someone from Cisco able to help he...

Hi All, We are getting an upload error on our CSPC, we have tried restarting, We have tried adjusting the "Collection Profile Export Boundary" to 1000 and then Replacing the Cert, and then rebooting the collector.  We have checked the firewall rules ...

Hi Cisco Support, I am having issues viewing alerts and other tabs within Cisco’s Smart Net Total Care(SNTC).-We want to make this tool usable and seems pretty useful - but the slowness and inability to display affected devices is making it difficult...

I have been doing some digging and the which one the switch uses is easy enough to find, the routers seem to use the route processor, but I can't determine which one the WLC's use. Is it the route processor as well? 

hi all, as i am installing the Cisco CSPC at a few sites i was wondering if there is any actual Compatabilitymatrix for this appliance.so we could check/validate all found devices secondy are there device made by Cisco not supported yet/anymore?

Hi Team,I am unable to verify my account for SMTC portal registration.Its showing contract is not active and not associated with cisco account profile. Please help to verify account to register in SNTC portal.Regards,Mahendra

Hi All, is there any update or maint' on the portal, cause my SNTC/PSS portal not showing any data ?