Hi Guys, One of my customer doesn't know the support status of its devices (contract papers and so on ... are lost). Is there a way to retrieve the current support contract with the devices serial number or something else ? Thanks & Best Regards,...
I was attempting to upgrade from 2.7.3 to 2.7.4 and clicking the Install Now button would not do anything. after a long time I received an error "Unable to find valid certification path". I attempted re-entering credentials, but now that doesn't ...
We have an ISR4331 router, for which we also purchased a Smart Net contract for (SNTC 8x5xNBD), through our supplier, CDW. When collecting the information to register our Smart Net contract, CDW requested the route processor s/n of our ISR4331. Wi...
I was able to update the collector once via CLI. That time was random chance and I have no idea what was different. Since that time, every time I have kicked off a manual update - it says the server is down. I have the following list as to what is ...
My download of 2.7.4 is stuck in downloading: admin# show download progressPackage Name Package Status Downloaded Percentage-----------------------------------------------------------------------------sp-30.0.4-0-0-lnx64 Downloading 100 When I tr...
Customer created CCO user ID and it is associated to contracts. The CSAM tool does not find name or cco user id when adding user to portal access. Gary Herman
I imported inventory by CSV file import several times and then today I added 7 more devices in a separate CSV file and the file import succeeded, however after that all previous inventory was missing. Can I get it back without importing the files ag...
Hi All, We've had some personnel changes are no one seems to know what the IP of the VM running the collector is. We have the host name, but it is not in DNS. The collector is currently working/uploading, but I do not know how to get to it. Any ...
I have been working on upgrading to CSPC Version 2.7.3.1 over the course of a week. First it was stuck in "Downloading" so I logged on to the CLI as ADMIN and re-downloaded use download <latest patch>. After, I checked show download until the new ...
Hello, I'm trying to update the collector. Here is the error message: admin# check update Patch versions------------------------------------------------------ Version Number: sp-30.0.3-2-0-lnx64 Description: Collector patch to upgrade to CSPC 2....
Hello Cisco IT, I need to have access as a DA for my Company. Can you please grant that to me. Kind regards, Marci Thompson
Hello, I am trying to upgrade my 2.6.1 CSPC via the CLI. I am logged i using admin credentials. I keep on getting the error 'your CCO/ID password is incorrect'. However I am 100% sure these credentials are our correct Cisco ID/password that we always...
Hi, Trying to upgrade from 2.7.2 to 2.7.3.2, but gets stuck in "Apply-in-progress" Tried to restart CSCP and upgrade from CLI, but same problem. Any ideas ?
I've been trying to upgrade our CSPC collector since months now. Initially I did the 2.7.3.1 update from the web console but it remained in status downloading. restarting the server didn't help. Same now with the 2.7.3.2 update. I've followed the u...
Hello , Smart net I have ordered smart net service for one of 4321 CISCO Router ,, I need technical support assistance for a case with the 4321 router I’ve followed the instructions which listed on this link https://www.cisco.co...
