Smart Net Total Care Portal and Collector Discussions

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Resolved! Upload to portal from CSPC has been in progress for 6 days

My second time uploading to the portal was 6/21 and the upload shows that it is still in progress. Is there a way to rectify this or at least cancel the job? Currently using collector version 2.7.     Collection ID1523493330916Processing End Time/Dat...

BDDavis by Beginner
  • 777 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Issue in SNTC Portal "Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

Hi dear Cisco Team,I've tried for five times the same process using different browsers on different machines. this issue persists, i didn´t found a clear information about the issue.This issue appeared when i want download the certificate to active t...

Resolved! Upload processing stuck for 6 days

Hi,   I have a number of upload jobs queued up, but processing is stuck on one of the jobs.   Can someone please take a look and delete any outstanding jobs, so that I can upload my latest collection.   My CCO id is rich***,   Thanks.

richwood by Beginner
  • 601 Views
  • 10 replies
  • 0 Helpful votes

Resolved! Difficulty sending the data to the SNTC portal

Hello Everyone, One of our customers is having difficulty sending the data to the SNTC portal.All steps (Run Profile Profile and Run Upload Profile) do not show any errors, but the data is still not arriving at the backend. I'm attaching some logs co...

Resolved! Duplicate lines in Custom Inventory Reports - hidden info

Good morning, I pulled several custom inventory reports this morning and we are starting to see duplicate lines within them.  We see one lines with the maintenance information showing the contract #, status (active), start date.  Then we see a line t...