I am unable to upload a valid test device. All upload end up failing. Any suggestions?
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Hi, we install new CSPC 2.7 and now need assistance how to register SNTC in CSPC .
Résolu! Wrong Serial Number in Inventory
Is there anyway to correct a serial number of a device in the inventory? If not, is there a way to delete a device from the inventory?
HostnameIPAddressSerialNumberProductIDMACAddresssysLocationSoftwareTypeSoftwareVersion what I have on my CSV sheet downloaded from Cisco Error I get from Cisco (no way to attach a file to this . So here it is typed out. ) Import Errors: Oper...
Using the Smart Net Total Care file import, I imported our list of equipment last Thursday but the import took the SW version from the 1st line and applied it to all the 304 lines of the import. Please can someone help?
Hello, We installed a collector at customers site. I stumbled upon a report titled NotProcessed_Device_Report. Several Chassis and Cards are listed with error code SNAS-0700. Some chassis are N5K-C5548UP. Why do I get this error code with a genuin...
Hi! Looking into this issue with a couple of our customers collectors. Apparently this bug was supposed to be fixed in 2.7.4 but we suspect it's not. Anyone have more info?
I'm the certified delegate for the portal. I have a security breach by having a legacy employee in our portal. The CSAM tool isn't working for removing this user, mat*** , from my account. Can someone please assist? *** Text has been masked to pres...
I am attempting to upload the collector data into our portal but the logs show that the upload starts but fails with this error: [Thread=SimpleThreadPoolWorker-1][Class=com.pari.cso.conn.handler.ConnectivityHandler][Method=sendFile][line=119][Excep...
Customer is unable to initiate a TAC case from the portal. Please see screenshot error message.
Résolu! CSPC upgrade 2.5.x to 2.7.4
Hello I have CSPC running version 2.5.2.1 and I want to upgrade it to the latest version, I've read the upgrade guide but found many things confused, Please if anyone can guide me directly how to upgrade it in steps. or do you think new installatio...
Résolu! Cisco Inventory
I have installed a CSPC collector (2.7.4), done a discovery of 236 routers and switches, done a collection on them using both SNMP v2c and CLI and have uploaded that data collection (at least as far as I can tell I did).However, when I go onto the po...
Résolu! CSP Collector Account Lockout
Both our Admin and Root accounts stay locked out no matter what we do or how long we wait. It has been two weeks with trying to log in and it still says both are locked out. I've tried shutting the virtual appliance off, waiting and restarting...sti...
