Hi,
I just buy and received my smartnet for my 6513 core switch with contract number. How I check if my vendor register it correctly by support period and all cover all module?
Estimados, Buenos dias.
Espero me puedan ayudar, el día lunes (12 de junio) realice el proceso de Upload de un cliente, a la fecha no logro ver el inventario en el portal.
el proceso se completo de forma exitosa. Puede ser un tema de Cisco?
Espe...
Hi All,
When trying to do a discovery it keeps failing and the i get the following error : Error during discovery process.Error message:DCSO-Discovery live job queue size exceeded maximum limit 10.
Any ideas why this is happening ?
Regards
Chris
...
Hi,
A customer would like to know if it's possible to change the AES 128-bit data encryption to AES 256-bit instead while transferring data from CSPC to Cisco Backend.
It's a security requirement for them.
Regards,
Marcus
I have just setup a SmartNet contract for our equipment and the portal says it is setting up and check back later. It is well over the 24 hours and I cannot no anything.
What should I do?
A serial number I have proof of coverage is showing covered in CSCC, yet uncovered in SNTC. Please PM me for the serial number and help me troubleshoot.
Why would this happen?
CSV Import from December 2016. Order was placed shortly after. Shouldn...
The CSPC is not able to send the profile results to the Cisco backend due to the following error. I doubt it is blocked by our proxy server or firewall. I wonder what IP address(es) and port(s) I need to permit?
[ERROR] [2017-05-25 18:41:46,205] ...
Good morning,I have a weekly job that runs Saturday morning at 1:00am EDT. This past weekend (6/3) was the fourth week that it ran, but it is still showing as processing in the SNTC Portal. On the previous three jobs, the processing completed on th...
I am unable to assign a role to an external user whom I know is valid and has been used by other customers of our VAR. Check box is grayed out but it shouldn't be.
Hello Sir,
We bought the below contract number for Korek 2007*** and we wanted the below CCO ID to have access to both the TAC and the SNTC portal.
asif-mahmoodGEHA
However, currently the contract can only be seen from their Cisco CCO, but on ...
The uploads were previously being processed in under 24 hours. Is there something that needs to be done? Still no way to delete jobs in the portal.
Some details:
Collection ID1485169293839Processing End Time/Date0N-NaN-NaN aN 12:NaN:NaUpload Date...
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