Smart Net Total Care Portal and Collector Discussions

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Resolved! Unable to send the profile results to the Cisco Backend

  The CSPC is not able to send the profile results to the Cisco backend due to the following error. I doubt it is blocked by our proxy server or firewall. I wonder what IP address(es) and port(s) I need to permit?   [ERROR] [2017-05-25 18:41:46,205] ...

hanxya by Beginner
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Resolved! Upload still processing in SNTC Portal

Good morning,I have a weekly job that runs Saturday morning at 1:00am EDT.  This past weekend (6/3) was the fourth week that it ran, but it is still showing as processing in the SNTC Portal.  On the previous three jobs, the processing completed on th...

Resolved! SNTC Collector Upload Stuck IN PROGRESS (4 days)

The uploads were previously being processed in under 24 hours.  Is there something that needs to be done?  Still no way to delete jobs in the portal. Some details: Collection ID1485169293839Processing End Time/Date0N-NaN-NaN aN 12:NaN:NaUpload Date...