Uploads are received, but not processing.
Forum Posts
My main problem is that I can't get all the data from the collector into the portal. I was trying to do manual uploads and not seeing the data so I tried to do a new discovery and then upload. I tried a few times and now the portal seems to be stuf...
Hi, I recently deployed a collector for a customer but the upload process is still not showing up in cisco portal. everything looks to be good on the collector side. Customer name - SERVI*** collector name - CSPC*** Inventory - CSPC Inventory ...
Resolved! SSL for SNTC collector
Has anyone been successful at figuring out how to put an SSL certificate on a SNTC collector? thanks
Hi Team, One question? I have a specific s/n and see without contract, but I verify that it have a contract. Regards
Resolved! No available roles to assign to users
Hello, I have not signed into the total care portal for a few months (I don't remember the last time I did sign it). I am the delegated administrator. When I try to sign in I get taken to a Smart Service Connection web page that is asking me to reg...
Dear, I'm having trouble submitting the data from the IP Phones to the client, I verified that the collector has the IP Phones information, but after the processing in the SNTC Portal the Data is missing, how can I solve this case? Entitled Compa...
Dear team, Customer does not want data upload to cisco directerly. They prefer cspc file import on portal. CSPC how to proceed manual upload the zip instead of auto upload to Cisco? how to setup on cspc? thanks
Inventory Removal: Customer: PIN*** Customer ID: 823*** Inventory: DCC*** Action: Please remove the inventory above to avoid confusion, it is not being used anymore. This post has been edited to remove personally identifiable information.
Resolved! How to change hostname of SNTC
Hello all. I have an request to change the hostname of you SNTC server. Is there an process how to do it ? Thanks in advanced. Christian
Resolved! CSPC Colletor does not get Serial Number
Hi Guys. We have successfully installed Cisco Collector 2.7 on customer's premisses. I did run the proccess to get equipment's information and the results were not good at all. For somereason that i cannot explain, the serial number of ALL Cisc...
Hi! I'm trying to gain access to the SNTC Portal and when I received the notice about being sent to our Delegated Admin, I noticed that that user no longer is with the company. How can we get this resolved? Please let me know what other info you need...
Resolved! Colector discovery off Nexus 7000 done but nothing imported on SmartcareTotalcare inventory
Discovery with the colector 2.6 is done and the Nexus7K are displayed but nothing is imported into the contract manager. The discovery seams to be well done as all the information I get with other Nexus's are learned. The discovery did also discover ...
Team -- Is there any indicator as to how critical a potential vulnerability is? Such a prioritization level etc., low, medium, high?
Resolved! Managed device not showing in portal
I have a Cat29xxStack that is currently listed as a Managed Device in CSP but does not show up in the SNTC portal after multiple uploads over a few weeks. Other Cat29xxStack switches do show up in the portal. How can I ensure all devices are uploa...
