Inventory Removal: Customer: PIN*** Customer ID: 823*** Inventory: DCC*** Action: Please remove the inventory above to avoid confusion, it is not being used anymore. This post has been edited to remove personally identifiable information.
Forum Posts
Resolved! How to change hostname of SNTC
Hello all. I have an request to change the hostname of you SNTC server. Is there an process how to do it ? Thanks in advanced. Christian
Resolved! CSPC Colletor does not get Serial Number
Hi Guys. We have successfully installed Cisco Collector 2.7 on customer's premisses. I did run the proccess to get equipment's information and the results were not good at all. For somereason that i cannot explain, the serial number of ALL Cisc...
Hi! I'm trying to gain access to the SNTC Portal and when I received the notice about being sent to our Delegated Admin, I noticed that that user no longer is with the company. How can we get this resolved? Please let me know what other info you need...
Resolved! Colector discovery off Nexus 7000 done but nothing imported on SmartcareTotalcare inventory
Discovery with the colector 2.6 is done and the Nexus7K are displayed but nothing is imported into the contract manager. The discovery seams to be well done as all the information I get with other Nexus's are learned. The discovery did also discover ...
Team -- Is there any indicator as to how critical a potential vulnerability is? Such a prioritization level etc., low, medium, high?
Resolved! Managed device not showing in portal
I have a Cat29xxStack that is currently listed as a Managed Device in CSP but does not show up in the SNTC portal after multiple uploads over a few weeks. Other Cat29xxStack switches do show up in the portal. How can I ensure all devices are uploa...
Resolved! SNTC Collections Uploads Failed
SNTC collection uploads failed at first. Now I am not seeing any uploads being processed at all on the portal. Need some assistance troubleshooting this issue.
I'm trying to generate a CSP-C entitlement in the smart services portal so I can add my first collector. I'm getting the following error message: "Entitlement file generation failed. Please try again. If the issue persists, find help in the commun...
Hi, Last file I uploaded is in status "RECEIVED" for the last 5 hours, could you please advise? Thanks,
Resolved! Upload Processing stuck
I have tried import .cvs file and used CSPC collector, but both of them are stucked. how can i resolve this issue.
Resolved! Software Updates server is down
I have tried your comands (posted in https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/software-updates-server-is-down/m-p/3196141#M5547) and I am still geting the same error as the GUI. Do you have any other recomomdations? Use '?...
Resolved! First time SmartNET purchase
I've had my ASA 5506-X FPWR-BUN for about a year or so. I have never had SmartNET set up for the device and I recently purchased a support agreement but now my purchase seems to be stuck in "Awaiting Cover Acceptance". I am trying to get the device ...
When I try run an Discovery they return the error : SNMP Unreachable or Incorrect.I already check if all switch has the community configured and if this community are correctly typed on collector credential. And When I run the Discovery If a...
Good morning, Currently I am assisting one of our partners with the installation and activation of the CSPC version 2.7 and we are having an issue with the portal not displaying information at all. What has been done: Collector certificate has be...
