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Smart Net Total Care Portal and Collector Discussions

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Problem Adding New User/ Error user is not associated with an external company

Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error:   If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of...

Resolved! Collection data not uploading to SNTC Portal

  I have recently set up a new CSP Collector 2.7, added devices, and collected and uploaded data. However, the data is not showing in the SNTC Portal - the first attempted upload was earlier this month, around october 4th, but that attempt has not sh...

kmoon27 by • Frequent Visitor
  • 1068 Views
  • 2 replies
  • 0 Helpful votes

Resolved! Generic Device or Unknown status SNTC 2.7

After doing the discovery I have many devices with status Generic Device or Unknown, in the report that I export in the status of Reacheable this is false, In those devices already validate the configuration of SNMP and it is configured correctly. Th...

Resolved! Missing serial numbers in downloaded inventory file SNCT 2.7

When downloading the inventory file there are chassis, modules, fans, power sources that don´t come your serial number, on some devices it shows some serial numbers of its components but others do not, which could be the cause

SNTC Upload Stuck and Not getting All Collected Data

My main problem is that I can't get all the data from the collector into the portal.  I was trying to do manual uploads and not seeing the data so I tried to do a new discovery and then upload.  I tried a few times and now the portal seems to be stuf...

ekratz11 by • Frequent Visitor
  • 1752 Views
  • 4 replies
  • 0 Helpful votes

no upload processing in portal after new collector deploy

Hi,   I recently deployed a collector for a customer but the upload process is still not showing up in cisco portal.   everything looks to be good on the collector side.   Customer name - SERVI*** collector name - CSPC*** Inventory  - CSPC Inventory ...

smartnetpro by • Frequent Visitor
  • 1787 Views
  • 4 replies
  • 0 Helpful votes

Resolved! No available roles to assign to users

Hello,   I have not signed into the total care portal for a few months (I don't remember the last time I did sign it). I am the delegated administrator. When I try to sign in I get taken to a Smart Service Connection web page that is asking me to reg...

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