Smart Net Total Care Portal and Collector Discussions

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I just went through a lot of hoops upgrading from v2.8 to 2.10Backup was restored, control questions were applied, etc.So it was time to upgrade to after the server reboots, I'm not able to log in to the GUI using the admin user: Invalid ...

dal by Participant
  • 9 replies
  • 0 Helpful votes

I have been trying to get the CSPC which has discovered all of our client's devices to upload information to SNTC.  So far I've found that when testing connectivity under export settings I receive the following: ConnectivityJobGroup ConnectivityProbe...

Hi Cisco Team, We are using CSPC tool with current version 2.9.1. While checking in the software upgrades tab, we are seeing that the next available version is, and I have seen that End of Support for all the  2.9.1 versions, so we want to up...

As the title suggests, a customer I'm working with received an email saying they've been granted access to the SNTC portal as a CBR user but they can't log in. I've checked the SNTC portal and they are not listed as a user nor in the CSAM tool.    Ca...

mbatkov by Cisco Employee
  • 1 replies
  • 0 Helpful votes

 Dear Cisco, We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9).  we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in the commu...

Delete Entitlement error.PNG