I just went through a lot of hoops upgrading from v2.8 to 2.10Backup was restored, control questions were applied, etc.So it was time to upgrade to 2.10.0.1But after the server reboots, I'm not able to log in to the GUI using the admin user: Invalid ...
Forum Posts
Resolved! No Data in Portal
Dear Colleagues, My CCO ID recently added for SNTC portal access. I got email from Cisco also, I have got access too, but I dont see any data there. It shows "no data" or "server error, try later". Can you help? It last more than a week now. Thank y...
Hi I have recently installed CSPC v2.10.0.1 and started to discover the devices. For Non-SDWAN devices i.e IPT devices (VG310) and Routers (ISR 4k), there is no issue in discovery. However for any SDWAN (c8300 or Viptela 1k), the discovery result gi...
I have been trying to get the CSPC which has discovered all of our client's devices to upload information to SNTC. So far I've found that when testing connectivity under export settings I receive the following: ConnectivityJobGroup ConnectivityProbe...
Resolved! SNTC portal Registration issue
My CCO ID recently added for SNTC portal access. I got email from Cisco also. But when trying to access (after 24 hours) https://services.cisco.com site it shows "You do not currently have access to Smart Services Connection" message. can you help t...
Hi Cisco Team, We are using CSPC tool with current version 2.9.1. While checking in the software upgrades tab, we are seeing that the next available version is 2.9.1.4, and I have seen that End of Support for all the 2.9.1 versions, so we want to up...
Attempted to apply latest patch and collector didn't update. Tried to logon and received "authentication token manipulation error". Restarted VM and now is unreachable. VM Console show OS requesting ip address. Any suggestions?
We are looking for assistance with the error message below, received upon our registration attempt.
Hi Community We replaced a Cat 3750X switch stack with Cat 9300 switches a while back. The new switch stack used the same IP Address as the 3750X stack. CSPC doesn't have any details of the old switch stack since it was replaced with the new. New ...
is there still a way to recover forgotten CLI admin and root passwords?i am still able to access CLI though using the collectorlogin user, and GUI is accessible as well using admin but not cli.
Dear, I need a list with all the serial numbers of the devices to renew the Smart Net, I have some extensions that do not appear the serial number, are the models CP-7841, I verified that they present the error below: "MAC convertion not found" Can y...
I can't delete the collector's on my account. I am getting the below error on all 3; "Collector deactivation failed. Please try again. If the issue persists, find help in the community." Assistance needed please.
As the title suggests, a customer I'm working with received an email saying they've been granted access to the SNTC portal as a CBR user but they can't log in. I've checked the SNTC portal and they are not listed as a user nor in the CSAM tool. Ca...
Dear Cisco, We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9). we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in the commu...
We have been upgrading the IOS on our network devcies for the past month to remediate the vulnerabilities, but the results are not reflecting on the PSIRT reports as the reports still show the older IOS version and vulnerabilities. How can we update ...
