Hi there,
I'm trying to download the KTN report (ANSR spreadsheet) from the portal but when I click on the excel icon I get a white page and the file never downloads.
I attached screen shots of the steps I followed.
Thank you,
-KG
I have a collector that was installed to support a NOS project that is now complete, but want to re-register the collector to my SNTC portal now. I don't see any way to do this. Is it possible?
Trying to run 'download sp-30.0.0-0-0-lnx64' from the command line logged in as admin, after I accept the license agreement, I get the following error: execute % Error occured while executing command. I just downloaded and applied 2.6.3 last week u...
Tried to update to CSP 2.7 and when I logged in I was required to change my password. Now when I log back into the CLI I see this message:
java.net.ConnectException: Connection refused (Connection refused) at java.net.PlainSocketImpl.socketConnect(N...
I have had a tough time with this so far and I really need help. I have inherited CSPS from a coworker and really want to take advantage of it. I have all the passwords and the history shows it has ran in the recent past. I had an issue with the LCM ...
How to import my cisco SmartNet contracts?
I was able to import all my devices via CVS import
But it shows 100% device not covered?
I have a SmartNet contract that covers all my devices?
How to upload the contract?
I'm trying to request access to Cisco Threat Aware Service but I get the error;
"Your company is eligible for Cisco Threat Awareness Service. However, no administrator has been delegated from your company. Anyone from your company can assume this ...
Hello,
I have a customer who is stating that when they get redirected to services.cisco.com, they can no longer see their equipment. I have logged in myself and can see their equipment and last collector upload which was successful on 5/07. Any reas...
Found that data masking was not being reflected in the upload from yesterday morning. Since that time, I've rerun the job and collection a few times, but none of the uploads are being reflected in the portal (screenshots attached)
I have been using the SNTC portal for over a month using data uploaded via Solarwins NCM connector, CSV files, and Cisco appliance.
This week the SNTC portal does not shows any devices on the custom inventory report but it shows the correct amount on...
Hi guys,
I need help with a client's portal that I'm helping to set it up. We already did all the initial steps and after importing the entitlement file the portal is stuck for the last week on that "Get started" status with very limited options on t...
Hi Team,
I'm trying to register a client in Partner Support Service portal, using Contract # 94400454 which is a PSS contract and receiving the following error,
User is not authorized to register a CSP-C for the selected customer
When I check my prof...
Hi,
I have a customer that we onboarded into the SNTC portal but when they go to login, it redirects them to the new link and then wants them to go through the registration process again.
Also, when logged into Cisco.com, all his account information...
