Smart Net Total Care Portal and Collector Discussions

We are implementing this within our organization. We were trying to get to a place where it would look at the Model of our equipment and the Code level and only alert after both have been taken into account. We've only tried one device, WS-2960X-48, ...

Hi, When I am granted LOA access by a customer, what fields will I not be able to see that I would normally be able to see if we sold the contract? Will I still be able to see the PSIRT and all other alerts on the equipment if we didn't sell?

Hello, I signed up weeks ago but still says 'you account will be available within 24 hours' adlujoe00 Credit Union of Texas

I noticed we currently have some of the same Contracts in the SmartCare and SmartNet Portal. Might this be causing the PSIRT and Reporting issues? How can I best address this? Thank you!

Cisco Team, I have a customer who I tried walking through the registration piece of the SNTC portal and got stuck when entering a valid contract and associated serial number. We tried multiple Active Smartnet contracts/serial numbers and I made sure...

When trying to set immediate notifications for Inventory collection upload process failed, we received the attached error.

Hello, Please see below from our customer and advise: "The question I have comes from the data pulled from our new 6807XL Chassis’s in both our San Antonio and SLC locations.  These new Cores house all the configs for a number of different FEX swit...

I had a hung upload session for several days.  It has since failed in the portal so I tried to kick off another upload run now job but it fails in the collector now and doesn't show up in the portal as it even attempted.  The failure message I see is...

Hi, The customer was trying to register as Customer Admin of SNTC Portal, and he got "Our records show that your company already has a Delegated Administrator listed below" message as attached. If the DA approves the request, then he will become an A...

Hi,   can i change contact term from 12 months to 36 months for my meraki hardware? what is the process?     Regards abhishek