Smart Net Total Care Portal and Collector Discussions

We've configured a collector and received a successful upload, but I'm not able to view anything in the portal.  This seems similar to this report: https://supportforums.cisco.com/discussion/12714471/limited-menu-and-uploaded-csv-never-populates I ca...

I am an admin on my customers portal and I cannot see data that was uploaded from the  Solarwinds NCM. If I deployed a Cisco collector I don't have this issue.  

As many of you know, within the Smart Net Total Care portal, there is the option of manually importing device data.   This feature provides a simple way to start using the Smart Net Total portal without having to deploy a collector on your network.  ...

Looking for a way to look up Modules EOL/EOS and Current Software information using the serial number. Anyone know the tool or link to do so?   Appreciate the assistance. Thanks, have a great day. GWB

Hello, I just noticed that almost all devices IPs are showed at the portal with wrong IPs like 0.0.0.1, .2, .3, .4 and on... A few of them are being correctly displayed. I did not used the mask feature or anything like that. Any idea why this is h...

Hi Experts, I have one 2921/K9 ISR  router and 2x 2960 SWs, my question is; 1- can I buy Smart Net directly from cisco without going back to the partners? 2- For supporting the customer Cisco is only offering SNT or Cisco has different type of servi...

I'm trying to generate a CSP-C entitlement in the smart services portal so I can add my first collector. I'm getting the following error message: " Entitlement file generation failed. Please try again. If the issue persists, find help in the commu...

My CCOID has been delegated as a CTAS but I am not seeing the contract that I have been tied to available.  Any suggestions? Thanks,Jeremy

Hi, We have just uploaded a large amount of data into SNTC and have an amount of work to do to make it clean and ensure that it is accurate. One of those tasks will be to go through the 1300 items that are currently showing as 'Review Needed'. The me...

I recently setup a new 2.5 collector for one of my customer.  I can download the entitlement file just fine.  A week or so when I was attempting this I was getting a message that the entitlement file was corrupt when I tried to apply the file.  I tri...

Hello everyone, I installed the collector to help a client with the onboard process but for some reason the Collection Profile does not finish the operation.  The devices are correctly discovered and on the collector GUI the dashboard shows the gra...