Smart Net Total Care Portal and Collector Discussions

Hi there -- looking for instructions or reference on procedure to update collector appliance from 2.4 to 2.5. The download portal offers an OVA and ISO but it is not clear which file to use nor what to do once it is downloaded.  Thanks

I am trying to figure out how to find  devices that have been removed from the network or that have stopped responding. I see that there are two views Comprehensive/Latest. In order to see devices that have been removed, do we just compare these two ...

We've installed CSPC2.5.2.1 in Hyper-V, but cannot login to the console with admin/Admin!23, as listed in the manual or cisco/cisco, which is what the introduction video says to use.  What am I missing?

Hello, I have a question about my account.  When I login to https://tools.cisco.com/smartservices/ a few days ago, I have Customer Admin rights.  But now I login, I see nothing.  No company, no inventory, no nothing.  I checked in the Cisco Servers ...

I received my SNTC Admin approval yesterday but when I log into the SNTC portal I don't have access to add a new collector. There are a number of admin menus missing so I suspect I have user rights but not admin rights to the portal.

Hi Could you please tell me how do u get ANSR from the new SNTC?

Q1 Smartnet Coverage If customer purchases SNTC on items in AU and shipped to NZ, will the items be covered by the SNTC T&C’s in NZ? E.g. if a 3750X is purchased with 24x7x4 in AU and shipped to a site in Auckland (CBD), will that switch be covered b...

We recently replaced a 6513 with a 6807 with new modules. I am still seeing alerts for line cards and software that no longer exist in our network. how do i remove these alerts?

Hello Expert, My customer is going to deploy 6 collectors and the collectors will be managed individually by different teams. Customer requests that , each inventory owner will be NOT allowed to view other inventories....if this is possible, may i k...

I registered for portal access this morning and am trying to follow along with the videos and documentation.  I have no information listed under "Customer" or in the "Library" menu.  What am I missing?

Hi ,  I was pulling the report from SNTC and unable to get the switch stack info , In earlier version I was getting the switch stack info with green highlights in excel. Is there a way we can get this info in this newer version.   regards, Anshul 

Does anyone know if there is a way to exclude device types from a report? What I need for example is to create a report that includes the routers and switches for a location, but not the APs. Thanks for any help on this.