Smart Net Total Care Portal and Collector Discussions

Dears,  I activated this Contract number : 95763924 for my customer. It is showing on CSCC and not showing on SNTC portal under his CCO ID. Would you please advise how can we sort this issue out? It is pure an SNT Contract 8*5*nbd. Regards, Manal

Hello,   I am currently supporting one of our client to enable SNTC.  I have been unable to register an end customer/user to the new SNTC portal.  We have attempted to register (following the documentation) but no email are received after the registr...

Hi Team, The Partner Natilik has Smartnet Total care and generated the Smart report and his customer Hiscox sent him a screenshot showing for the product ID: WS-C3750V2-24PS-S two different End of software maintenance dates. These dates are different...

I have setup the portal and I generate an entitlement so I can link the collector to the portal, when I go to add the entitlement to the collector it tells me "Unable to read the contents of the License File." the server is 2.2 and the discovery engi...

  We’ve installed the Cisco Smart Collector and registered for Cisco SmartNet Total Care. The collector seems to be registered in the SNTC portal but the inventory doesn’t shows up. Can you please have a look at this. I reported this to *** with acco...

1. Takes long to load details on the dashboard. With newer version it little bit better now.2. Displays alerts for HW / SW that are already remediated - its difficult to track which were are remediated and which ones are not  (must have)3.  Doesn’t p...

Hello,    We are having issues with our collector pushing data up to the portal. Please let us know if you have any ideas on how to troubleshoot this issue.

Intermittently, I have had problems with getting access to the SNTC portal, even though I am a regular, registered user.  The TAC/GTC tells me to refresh the browser cache each time.   Why do I need to do this?

On the hardware replacement of a device under OSP On Site Premium Services, will the configuration of the defective device be carried over to the replacement device?  Will the transferring of configuration files from one device to the other covered u...

I need to move our collector to a new VLAN and give it a static address. When I enter the command: conf ip eth0 172.27.8.220 255.255.255.0 172.27.80.254 I get a message saying IP was configured successfully. When I show IP it shows eth0 is up DHCP ...

I’m getting prepped to use the Solarwinds Smartnet Connector and watched the how-to video for tips. One of the tips was that we need to match the “mailing address” between the connector and the Cisco website. When I login to the CSAM tool, I notice...

Estimada Comunidad,  Luego de la instalación del collector de manera exitosa y agregar los equipos de la red del cliente. El problema es que la información recolectada por el collector no se carga en el portal de smartservices. Se realizo el proceso ...

Hello Present the following problem, Generate an entitlement file may not believe and tells me the following message "Entitlement file generation failed. Please try again. If the issue Persists, find help in the community", need help and if possible ...

With reference to the 'My Reports' view in SNTC; how do you delete previous reports? Within the (email) notification of a report there is a statement that 'Cisco Systems may retain this report for up to 72 hours but might remove them earlier due to s...