Smart Net Total Care Portal and Collector Discussions

Hi I registered on Tuesday at about 16:00hrs GMT and am still waiting to gain access Any one know the best contact for sorting this out All the best Roy

I would like to know whether there is any difference in the partner registration for Cisco Smart Care services and Cisco Smart Net Total Care and what the difference is if there is any. Thanks.

How can I register a new smartnet contract within "SmartNet Total Care"

Hello experts, This question comes from a customer's security team. Can you elaborate on item #8: 8. Cisco may provide your name, email address, telephone number and other contact information to any person or entity who (a) requests to add a Blocked ...

I can't see a way to get an export of the Inventory / Summary Report.  I hope the answer is simple.

Hello,  My partner is getting an error when attempting a file upload using the provided CSV template from the portal. The error says "An error has been discovered in the format of the CSV file". He has redownload the CSV template and still receives t...

Hi All, We are servicing customers of both PSS and SNTC, when the new portal come out it appears to have dropped previous DA access and I can only see PSS related detail in Smart Services Connection. I've attempted to setup DA via the new process b...

We are having issues with the Collection Delta Reports, it is supposed to compare the results of 2 Collector Uploads and report on adds, removes and changes. But it does not work - instead we get almost the whole inventory listed whenever we run a de...

I created my collection profile, ran the collection profile. But I do not see it in the Portal. Then I ran upload profile. Message said UPLOAD_TO_BACKEND FAILED. Any reason to cause the uploading failure?

Hi there, I'm currently loading SNTC on our own Solution Centre to test the portal and functionality of the portal but cant find the entitlement file. During the CSP collector  configuration it requests that an entitlement  file needs to be installe...

How do Partners get their Cisco Services Access Management set up for Delegated Admins so they can add users? Is this required so customers can set them up as CBR users?

Hello,   I have a customer that has gone through the DA process and received the email responses back and accepted the legal agreement.  When they go to register a new CSPC they do not have any options under the "Library" menu.  Below are the next st...

I created my collection profile and upload profiles. Ran the collection profile then ran the upload profile. Message said it uploaded successfully but I do not see it in the Portal. Is there like a 24 period that it takes to populate or something.