Smart Net Total Care Portal and Collector Discussions

No matter what browser I use, I get the following error: We encountered an error while processing your request. Please refresh this page or try again. I also tried the Beta site, and I can at least get past the contract number there, but then get ...

Hello, When installing Cisco Threat Awareness in the SNTC portal, what is the security procedure for Cisco to validate our domains and what type of domains are needed. Example: Is just one IP address needed or is a Fully Qualified Domain Name like s...

My CCOID has been delegated as a CTAS but I am not seeing the contract that I have been tied to available.  Any suggestions? Thanks,Jeremy

Hello, I have a Global customer who is setting up the SNTC portal. As I sit with the gentleman who is to be the delegated admin, we only see North America as a choice for setting up the portal. This is fine for now, however the goal is to bring in U...

My organization is ready to move forward with smartnet total care. I have been trying for weeks to get my Cisco ID setup as the DA. When I go to this link,, (http://tools.cisco.com/CDCEBIt says "you are not authorized to access this resource.">When ...

Hi, My collector hasn't a serial number of wireless controller. I done the upload to portal with success, but it isn't activated. The collector inventory needs a hostname, ip, serial and product id. Without these informations, I believe that the ...

The last few days I have gotten e-mails from the CTAS service that the CIDR block I have registered is not able to be verified, and then a couple hours later, I get another e-mail that it IS verified. Nobody is messing with the TXT record that is ou...

Column sort (ascending/descending) does not appear to be working.  If I am on Contracts - Summary and try to sort by contract end date, the results do not change.

Hi, I had added 10 devices a few days back which was being reflected on the portal. Initially I had added only 4 devices. Today, it is showing only 4 devices on the portal. It used to show all 10 as early as last Friday.  I added a total of 16 devi...

I am installing a collector, and I can't discovery lightweight access-points. The lightweight access-points lost the community snmp configuration when are reloaded. The snmp configuration of lightweight access-points is impossible by controller. I...

Hello, I'm trying to nominate a second (or even a third) company administrator (delegated adm) but the confirmation email never arrives to the person  nominated. The steps I did was: Cisco Services Access Management tool => Administrators menu => N...

Hello experts, Does the Bugs tab in the device level detail view report on all levels of bugs, and if not, can you specify which levels (Sev 1, Sev 2, etc.)? Thanks!

My data was never showing up in the portal.  I ran collector jobs, tried CSV and collector file imports.  Everything seemed to work OK, but then the data never showed up in the upload processing screen. The answer was in Data Filters.  It wasn't very...

In the Portal inventory duplicates report, how does the portal determine duplicates? I currently see that my duplicates report mirrors my inventory/all equipment report even when different S/N numbers are being collected.