Smart Net Total Care Portal and Collector Discussions

Hi, i have register as DA for SNTC on last Friday. Today, there is still no possibility to login to the Smart Net Total Care portal. Everytime i will redirected to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo Can somebody help ...

Hi, I've searched the CSPC documentation and support forums and haven't seen confirmation the Collector support IP phones discovery via a virtual Unified Comms Manager. Can anyone advised if it's supported? Thanks.

We receive the below screen when trying to login (Please see attachment).  I registered properly and I am a delegated administrator for my company. Thanks Joe

When I run a Product Alerts report from Actions --> Schedule task. The data I am getting is old and outdated and its being updated with our uploads. IE: devices are showing up on old IOS and NXOS versions. In this specific example, the devices in que...

Hello,Is anyone else experience issues with the "My Reports" page? I'm having trouble getting reports to generate from the Schedule Task function. It keeps saying report request created successfully but then the report does not show up in My Reports....

How are Multiple Service Level contracts represented in the portal? Eg. in 'All Contracts' report, what Contract Service Level would show next to a MSL contract number? How can you filter on Contract Service Level in this report if there is more than...

I've successfully gone through the on-boarding process to and allowed over 24 hours for the tools to sync, but upon login to the portal it redirects me to the "You dont have access the SNTC Portal" page.   Im not exactly sure who to contact in regar...

When a customer is trying to become a DA to self on-board he is not able to click on the submit button after entering the contract and serial number as it was still grayed out. He is using Windows 10, would that be the issue?