Smart Net Total Care Portal and Collector Discussions

If we have a scenario where kit that doesnt belong to a customer shows in their inventory i.e. a process error with an RMA. How does the portal show this data? Is the data masked? Can you show an example of how the data is shown and what the call to ...

Performed a manual upload from the collector and was successful, however it is stuck In Progress for 2 days in SSC.  I stopped any scheduled tasks from the collector but this did not help.  Thanks for any assist. 

We have a customer attempting to complete the SNTC & DA registration. He is receiving an error "We encountered an error while processing your request.  Please refresh this page or try again." After refreshing and trying multiple browsers, we have h...

Problem shown - we encoutered an error while processing your request... CCO ID has access rights to Contract ending in ...97. Contract is valid. Serial number is covered by this contract. So i do not see any issues why this problem might happen. P...

Hi, the process to set up a DA doesnt work for me. I open the link https://www.cisco.com/web/smartservices/RegisterDA.html, and accept the terms, but , after click in the "Become Delegated Administrator", the follow error is shown: Estado HTTP 404 ...

Dear Experts Please advice  I am trying to register my CCO ID = raiffeisenbankrussia as Delegated Admin from page  https://ssueap.cloudapps.cisco.com/ssueap/#/adminRequest Any time I try to do it I get a notification :  We encountered an error whi...

Hello experts, Does the Report Preferences selection (Latest vs. Comprehensive) have any impact on the behavior of the Library>Inventory>Inventory Collection Delta? Thanks!

I am trying to become a delegate for my company but I keep seeing this message on the registration page "Missing company name in user profile".  I called TAC and they said that my company name is already there.  On the link provided in the page to up...

Within the CSPC GUI and via the collector CLI the is the ability to import (add new devices) to the collector.  This data file is referred to as being the seed file. There are several stated seed file formats that are available: CISCO_WORKS_DCR, CISC...

Over 90% of devices that are covered under various contracts are showing up as Review Needed.  None of the contracts are showing up in SNTC.  What needs to be done to add the contracts and associate the devices to the appropriate contract.  CCO profi...