Smart Net Total Care Portal and Collector Discussions

Hi Team, Can someone pls help with an SNTC Serial Number query recently received; below I can't see anything about this level of detail in the User guides. ************************* Noticed from Custom Inventory Report there are 3 fields for Serial ...

When a Customer is registering a NEW portal (no scans/CSPC configured), how do they grant a Partner LOA privileges?  Is it through CSAM and is there documentation that shows the steps?  If a portal is new the Admin dashboard does not yet exist. Tha...

Hi, following the application of the sp-2.0.4-0-0-lnx64 upgrade via the 'admin' cli interface any attempt to login results in the ssh session abruptly closing. As per the security requirements only admin & collectorlogin have initial ssh access; the ...

Hi, I'm having an issue where my collector scans and manage support UCS servers model: UCSB-B200. However, when I go to the portal, these devices show under VMWare category. This is not allowing to see how many UCSs I have covered with SMartnet. Ple...

Hi, I'm looking to upgrade my collector from version 2.5 to 2.6. I wonder if there is a way to do an in place upgrade or if this needs to be a new VM. Please let me know. Thank you.

We have deployed a new collector, registered using a CCO ID assigned to our company, however when other admins login to the portal they are not able to see the data.  If the Engineer that registered the collector logs in using his CCO ID he CAN see t...

A lot of devices listed in the SNCT portal have the incorrect location for them.. How do I update the location for a device and where is it pulling that information from?

Hi team, One of my customer "DONGHAI AIRLINES COLTD" is getting an issue when working on the contracts management. The contract number of some devices shows  "PARTNER BRANDED CONTRACTS" under Contracts->Covered as below. HostnameSerial NumberProduct ...

I have switches that are the same model with the same software version.  However, the PSIRT alerts does not indicate that they are all affected.  I did verify and both should be included in the alert.

. I have been working on SNTC inventory, and I realized that even then devices have been successfully uploaded to the SNTC portal and they show on the list of uploaded devices, they still would not show under "All Equipment".IDF Switch1 and IDF Switc...

Hi Support Team I had all my devices discovered and managed in the CPSC appliance,but every time I run the collect profile and verify in the portal,there would have some devices missed that could not found hem in any of the tab in the portal,even th...

I was able to finally get setup as my company's DA and received the resulting emails about waiting 24 hours before logging in and setting up the portal, that was on June 24th.  When I log into the portal, it still states that the account setup is in ...

Can SNTC discover and collect Nexus 9ks that are running ACI software?  I am currently unable to discover our switches with the collector. If it is able to, will it properly use CDP to discover other connected switches?

Hi, We have been deploying CSP-C For use on our customer networks using the VM based installation. However considering that a customer didn't have a virtual infrastructure, what are the alternate options for deploying this? I can see the ISO and gui...