Smart Net Total Care Portal and Collector Discussions

Over 90% of devices that are covered under various contracts are showing up as Review Needed.  None of the contracts are showing up in SNTC.  What needs to be done to add the contracts and associate the devices to the appropriate contract.  CCO profi...

If you received an email on account revalidation, NO ACTION is required from you at this time. Cisco is in the process of revalidating the accounts and will contact you with additional information. Kindly look below for an example of the email you ma...

I have a couple of customers that have UCS and the collector. However, I only see the UCS fabric interconnects, and any cards added to the FI's. I don't see the blades, chassis and other items.  Other than turning on SNMP, and make sure the FI's IP ...

Dear Experts Please advice I am trying to register my myself as Delegated Admin for my company from page https://ssueap.cloudapps.cisco.com/ssueap/#/adminRequest Any time I try to do it I get a notification :  We encountered an error while processing...

I am trying to do a file import of a csv file and according to the info received the file import was successful and it indicated to check the status in the upload processing report.  But when I check the upload processing window the status is not bei...

Logged into SNTC Portal and was told that "Account setup is in progress-check back in 24 hours"  I have been using the portal for weeks.  I need to know why I have NO ACCESS to reports, inventory, etc.  Why is my account setup being completed again? ...

Items are showing as not covered on the SNTC web portal that are in fact covered.they are all part of one contract and i Need the portal to reflect the correct information. Can someone please help

Went through the self-service onboarding process from here: https://supportforums.cisco.com/blog/12696871/self-service-onboarding-setting-cspc-25-collector No data shows up in the portal. Tried creating my own upload profile when there was no indic...

I have a new site but the devices at the location are not discovered.  I ran a manual scan of the subnet directly from the collector but still no luck.  I verified the SNMP community along with the acl on the device.  I'm running collector 2.3 and SN...

Hi, For one of our customer estates we have an inventory upload that is reporting as being 'in progress' since the 7th Feb, all previous uploads have been OK, and Uploads from many other of our customer networks are OK (7th Feb & 14th Feb).  Looking ...

Hi In previous version of TC we use to export an Aggregated report of the inventory and thir report contain all the information of the device including the contract number. In the new version I cannot have an inventory list with the contract number. ...

Hello, I'm using the VM CSP-Collector 2.5 and have everything setup, per online instructions.  I am using the "sntc1X_min_cp" Collection Profile with the Profile Details->Service Name: set to "smartnet_total_care", as per online instructions.  I also...