Smart Net Total Care Portal and Collector Discussions

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Hi I was asked recently by a customer if within the service coverage portlet if items that are not covered can these be auto populated with a list of items already known to be under warranty? So rather than going through each item 1 by 1 can you sele...

When a user wishes to run a report after a recent upload on the covered and uncovered devices how would a user set the report preference to view either the comprehensive view of the Covered/Uncovered devices or only the Latest view after the most rec...

blandino by Level 1
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I have just started on using the CMR. Which looks great with all the logic taken care of. However a large contract is not fully addressed in terms of the period of expirey. Devices that are on multi year are mentioned correctly. But the main body of ...

nwylie by Level 1
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  • 2 replies
  • 0 Helpful votes

During intital setup of the CSP Collectror v2.5.2.1 I receive a message during the installation of the entitlement file. The message reads: Entitlement update done locally, but failed on tail-end gateway. No response from connectivity tail-end gatew...