Smart Net Total Care Portal and Collector Discussions

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Logged into SNTC Portal and was told that "Account setup is in progress-check back in 24 hours"  I have been using the portal for weeks.  I need to know why I have NO ACCESS to reports, inventory, etc.  Why is my account setup being completed again? ...

D Kendz by Level 1
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  • 6 replies
  • 0 Helpful votes

Went through the self-service onboarding process from here: https://supportforums.cisco.com/blog/12696871/self-service-onboarding-setting-cspc-25-collector No data shows up in the portal. Tried creating my own upload profile when there was no indic...

Hi, For one of our customer estates we have an inventory upload that is reporting as being 'in progress' since the 7th Feb, all previous uploads have been OK, and Uploads from many other of our customer networks are OK (7th Feb & 14th Feb).  Looking ...

Hello, I'm using the VM CSP-Collector 2.5 and have everything setup, per online instructions.  I am using the "sntc1X_min_cp" Collection Profile with the Profile Details->Service Name: set to "smartnet_total_care", as per online instructions.  I also...

Does anyone know what features can not be used in the Smart Net Total Care if the Solarwinds NCM connector is used to collect data instead of the Cisco CSPC collector?  I looked at the presentation at https://supportforums.cisco.com/document/12621821...

c-clemons by Level 1
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I am a delegated administrator for a Company. I have assigned our Internal users with the role "Customer User". After a day, I received confirmation that the role has been assigned. It has been 4 days after this and still the users are unable to view...

Hi Team, I'm using SNTC portal with collector around 2 weeks. 5/02/2016 my equipment dissapeared from a portal. Collector is up and running, upload process was complete successfully. Maybe I lost association with my company? pls help. ps  Before tha...