Smart Net Total Care Portal and Collector Discussions

Hello,For how a long an expired contract will be visible in the SNTC 3.X portal? regards,

Hello,I have recently downloaded the OVA image for the collector.  It is requesting an entitlement license.  I've pieced together it needs to be registerd at the portal, which I managed to supply all the required fields except for Collector Serial Nu...

Hello SNTC portal experts;I have a customer who has a couple of questions regarding the Inventory Insights> Duplicates view:1) How will devices that were uploaded manually via CSV and then subsequentlyHow will devices that were uploaded manually via ...

All, I am attempting to upload my report to the portal and it is failing every time. This is making it extremely frustrating as I am following the instructions provided. Can someone please provide some assistance. Thank you Gregory Payne

Hi All,When I look at the EoX alerts for hardware I see Nexus listed however, these LDoS are not showing up on any inventory reports. Is there something wrong here? The other platforms seems to be working. Regards,Graham

Hello,I'm new to Cisco product and I want to purchase a service to get access to support / IOS update / Firmware update. I understood that I need a SmartNet subscription to get that.I've bought a Cisco 1921 ISR G2 w/ IPbase. Recently I've bought a EH...

All, We are trying to get a collector installed at a site where we are performing a CISCO funded Network Assessment. The client is running into major difficulties trying to register on the portal. Even though all contracts are associated with his CCO...

Hi all, would you mind to enlighted me, if I'm about to replace a cisco router that purchased with smartnet total care (A), with new router (B), could this new router (B) inherit the smartnet ? Thank you  

Hi all,Just wondering if anyone lately ordered a Smartnet contract, I put my order through my reseller and it's been a week I haven't received anything from Cisco yet, my last purchase only took 2 days for my other switch.thanks,carlo

Please is smart total care available for cisco ASA 5585-SSP-20.  Thanks.

What are the options for the SNTC service to add in comment or note fields for devices in the portal? Is there any customization or description area the customer can use to manually enter information for devices? What about adding in location or othe...

How do you add two devices into Total Care that were not discovered by collector?

I've had a few issues with the SmartNet vendors I've tried so far.  Is there a centralized place with ratings based on customer satisfaction for SmartNet vendors?  Some of the vendors I've tried were rude, slow to respond, or had difficulty following...

Hi, what is the self-onboarding site URL and what do I use it for? Thanks. 

I would like to know how to schedule the "Run Upload Profile" task that is under the Management heading. I am running 2.4 for the Cisco CSP Collector.