HiWhen I login to Check Device Coverage site I Fined ContractStatus EXPIRED ON 2021-12-31 Number 203156716 Type SNTC 8X5XNBDWarrantyStatus EXPIRED ON 2023-12-31 Type WARR-ELTD-LIFE-HWWhat different between expiration on Contract and Warranty ?
I'm trying to do the upgrade from 2.9.1.1 to 2.9.1.2. When selecting "Upgrade Now", I get an error message "500 The call failed on the server; see server log for details". I don't know where the logs are located or which one to look at. Somehow it sc...
I am unable to delete a collector from the Smart Care dashboard, see attached screenshot. How do I delete customers and old devices from the dashboard?
Hey All, We are experiencing two issues. Unsure if they are related. 1. We are trying to delete collectors from our Customer to start afresh but run into the following errors (attached as error.png) 2. When trying to re-run one of our existing col...
Hello,I just took over management of our current CSPC 2.10 server. When anyone tries to access the GUI, get we get "Your Connection to this site is not secure" and we are unable to bypass this error to access the server. After a couple of seconds we ...
When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC portal two days ago. I received an email saying access was g...
Hi,I have successfully discovered, and uploaded some devices to the portal and generated a full inventory report.No serialnumbers or linecards are listed in the reports! Are there any known issues?We had the same problem on the old collector (2.1.8) ...
We have 2 SNTC portal, We need to delete one. Since whenever we tried to login it always goes to old SNTC portal. Kindly help to delete the old SNTC portal.
When reading the "CSPC 2.10 Migration Guide October 21" ; among other things it states:- Make sure CSPC 2.8.1.8/2.9/2.9.1- Following settings are migrated form CSPC 2.8.1.8,2.9 and 2.9.1 I would like to double check if CSPC running 2.8.1.9 is also el...
Hey guys, I was granted a few different roles for access to my organizations SNTC portal, however when I try to login it says "You do not currently have access to Smart Services Connection." The roles I was granted are "Customer Administration" for ...
Hi All, we have deployed the CSPC 2.10 collector and this is running (aware of some people having issues and the bug CSCwa06086 for this version). We are slowly adding devices to the collector and then periodically uploading the result to SNTC.We ha...
Hi,I never received the email send when I tried to register to the SNTC portal (https://www.cisco.com/web/smartservices/sntc.html).I cheked my SPAM folder too, and ask for the email to be resend, but it never arrived.Did someone already see this prob...
This doesn't seem accurate. CSPC version 2.10 is stated as running CentOS 7 but 2.9 is running CentOS 8. Is this backwards?
Hello SNTC Collector does not upload information to portal. Using a csv file was successful.Smart Net Total Care Portal and Collector DiscussionsCan somebody help please? Thank you Marcos
