Hello,I updated our SNTC CSPC to 2.9.1.3 from 2.9.1.1. It was working yesterday after the updates were applied, but today is another story. I'm still able to SSH to the SNTC VM. I even did a reboot to see if that might fix the problem, but no. I ...
I am trying to upgrade CSPC and from GUI i get the below 500 error. Not sure which logs to check, the one I checked for upgrade didn't give me anything meaningful. Please find logs attached as well. When I copied the files to /opt and tried to do a C...
Had to do an 'migration' i.e. backup and restore to upgrade to 2.10 and then applied .1 update.This was to bring system up to date for TotalCare integration with Cisco.TotalCare uploads are working, but SNTC uploads are failing with an internal error...
I need to create a regular expression to find the serial numbers of UCS blades and chassis. I know the middle 4 digits indicate the year and month of manufacture. The questtion comes with the first 3 and the last 4 characters. I know they can be a...
Hi Experts. I am trying to change the customer Account name on the Smart Net Portal but couldn't find anything on the portal. I tried to check for the application setting method but there is no option available to do that. TAC informed there is no Sm...
Hi all, just doing our first upgrade on the CSPC. We have 2.10 installed and applying 2.10.0.1 which includes the patch for Log4j Vulnerability. The CSPC upgrade guide implies the upgrade could take 60 - 90 minutes, but our upgrade has been going f...
Dear Community, please kindly advice why ACI must use SSSNT for the warranty level? Is there any issue if we use SNT or PSRT?Those are question from my customer Please kindly help Thank you
I have many different devices that are showing up with this message 'FAILED: SNAS validated data not available' in the SNTC portal. Library -> Inventory Insight -> Not Recognized. I started looking because many SN#'s were missing while I was auditin...
Hi, everyone! I can't find the Cisco Automated Software Distribution API in the list of API's in my API console page. Was it deprecated already? https://developer.cisco.com/docs/support-apis/#!automated-software-distribution/introduction
Hi , I'm having an issue updating from Cisco CSPC Version 2.9.1 to Version 2.9.3.There are two versions of 2.9.3 from the Software updates and both of them are showing initiated.I have killed the server connection and did a reboot but still the stat...
We are seeing logs on our firewalls that CSPC version 2.10.0.1 is sending syslogs to 192.168.0.1 IP address. We don't see any settings for syslog on server. Did anyone experienced this ? I want to set to correct syslog server or disable at last. We u...
We observe several issues with SNTC portal:1. after we generated 2nd entitlement to test 2nd CSPC at remote branch, the main office's CSPC gives and error and fails to upload the inventory. We tried to replace/delete/add certificate with no success. ...
Hi there, My customer assigned my company as their CBRAdmin 96 hours ago and I still not able to access customer's SNTC portal with the CBRAdmin User. Can you help me, please? Best Regards
I have tried to create a CSPC Upload Profile as per https://community.cisco.com/t5/smart-net-total-care-portal-and/cspc-2-7-upload-profile-creation/td-p/3016205 . After filling in the fields I hit "OK". The screen greyed out and a small window that...
