Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
Forum Posts
Resolved! CSAM || Not able to add CBR Admin
Hi team, I'm having a problem where the customer can't assign an Admin CBR due to the following error: “No available roles to assign to users” We have already checked the contract issue and it is associated with both the customer email and our email....
Hi,I successfully registered for the Smart Net Total Care portal and my access was granted. After waiting the 24 hours, I attempted to log in. However, the page loads and then redirects me to the information page after about 10 seconds.Could you plea...
I am getting this error when trying to register for a Smart Net Total Care in order to be able to use the bug search API. I created an individual Cisco.com account, associated it with my company and a smart contract etc., and when I try to resubmit m...
Hello,Our company administrator and I have followed the steps to register my account for portal access and I received the email that it was approved but I'm still unable to access the portal. I waited 48hours after the approval before trying again an...
Resolved! Unable to access the SNTC portal
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.CR Party ID: ?C...
Hi, I had register and associate SN and Contract Number in the Smart Net Total Care Portal for registration. and I am still unable to access the portal.
Hey Guys, I was told to open this post due to an issue with my account. It seems that something with the sync between SNTC Portal and my account is off. I was added to my company with the correct role assigned but when I try to access SNTC I get dir...
Hello team, During this week I was testing patch 2 of CSPC 2.11 and I noticed that the CSCwm10281 bug has not yet been fixed, I tried to update over a patch 1 that failed and a direct update to patch 2, however I was unsuccessful in performing the in...
Resolved! issues with 2.11.0.1 jeos installer.
ollowing the upgrade guide, I am attempting to install the jeos-30.4.0-1-lnx64.zip file.the guide says to use "./install.sh jeos-30.4.0-1-lnx64.zip" when I issue that command, I get a usage error. Patch path is not provided. Checking available patc...
Hello,I'm trying to register to the "Smart Net Total Care" portal, but I keep getting the following error, even though I updated my information in the Cisco Account Profile Manager :"It appears that your account status is not active. Please update yo...
Dear Cisco Community,We are working on a project to deploy the CSPC Collector for a client who wants to use Google Cloud Platform (GCP). We have some questions regarding the deployment process and network configuration: Deployment: We have the CSPC C...
if someone has Cisco smartnet portal access and they recently - 1- renewed existing products/contract 2- renewed existing and added more products in contractin both situations, do they automatically continue to see their devices on smartnet or need ...
An account was registered with the portal 2 days ago.I am receiving the below message when logging on to the smart net portal:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract ...
Hello,Like others recently, I receive the following error when attempting to register with Smartnet total care portal." Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. "I have be...
