Order for SmartNET sold to wrong company
The devices, contracts, and licenses recently purchased where sold to and associated with the wrong company and smart net account.How can I get the company ownership changed?
Forum Posts
Unable to associate account to SNTC services
Hello,I've verified that I have rights to the SNTC services and I am the DA for our account. However, SNTC services do now show as available for assignment. I must be missing something. Any ideas? Thank you
hosts aren't shown in the smartnet total care
hosts aren't shown in the smartnet total care, I will get the picture from the problem.
Removed from Delegated Administrator
My company was purchased by another company and I am to migrate licensing and devices. When I updated my profile, I changed my email address and company name, I lost access as the Delegated Administrator for the old company. I received an email after...
Collector Software Upgrade Stuck.
Hey everyone,I have a customer who keeps trying to upgrade their Collector to 2.8.1.7 but there are issues where it will get halfway through and hang. Restarting the Collector does not help, and it doesn't seem anything is working - even other web br...
Resolved! CSAM DA Not Available - Need Temporary DA.
Hello, I have a customer requesting assistance for CSAM Access on their account. Their sole DA is gone right now on PTO and they have a critical need to review the data on their Portal and have access granted to them. Please assist. Thank you. rgers
Hosts do not appear on the SNTC
Cisco collector configured I did collect and upload but hosts do not appear on the SNTC.
Contract Change DA - SNTC
Hi team, We need to make the change of the contract with which the Delegated Admin account of a client was created, because previously the contracts of another Partner were used and now we need it to be associated with us (new Partner).Can this be do...
error in SNTC because is using special characters customer in SNTC
hello team, i just activated a sntc portal and we will need to request a change of the client because there is special characters on the words
CBR access taking longer than 24 hours
Was granted CBR Admin access on Tuesday morning and are still unable to see in portal. Will provide Customer and CCOID in pm.
Resolved! Installation cisco collector error in register with CCO ID from Cisco
Installation cisco collector error in register with CCO ID from Ciscoshow me the message "Failed to download Registration file from Cisco Beckend. Please try Again"
Resolved! CSPC collector upload fail - internal server error
We´re trying for several times to upload a file and we can´twe receive this message (in the screen below )Exporting ==> transport-inventory-1568030060236.zipUPLOADING (CSP0009039459) FAILED Internal Server Error
Resolved! Smart Net Total Care Portal and Collector
Hi All Could you please advise?We have an issue where we are not seeing serial numbers on any of the customers reports that we get from the SNTC Portal.We've replaced the registration certificate and reboot the collector but still see the same issue....
Resolved! Unable to run reports and other issues in SNTC portal
I've been increasingly having trouble navigating around in the portal. Some screen will never load, some give the "you are not authorized" error. Using Chrome in both regular and incognito modes as well as IE. Cleared cache to no avail. I can usu...
Delegated Admin Error
My company used SNTC back in 2017 and this is the first time that I have tried to log back in since the end of our 1 year trial. When I logged into the site asked if I wanted to be the delegated admin, I bypassed and just went to the site and was ab...
