Smart Net Total Care Portal and Collector Discussions

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Resolved! CSAM DA Not Available - Need Temporary DA.

Hello, I have a customer requesting assistance for CSAM Access on their account. Their sole DA is gone right now on PTO and they have a critical need to review the data on their Portal and have access granted to them.  Please assist. Thank you. rgers

Smartnet by Beginner
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Resolved! Smart Net Total Care Portal and Collector

Hi All Could you please advise?We have an issue where we are not seeing serial numbers on any of the customers reports that we get from the SNTC Portal.We've replaced the registration certificate and reboot the collector but still see the same issue....

Resolved! Unable to run reports and other issues in SNTC portal

I've been increasingly having trouble navigating around in the portal.  Some screen will never load, some give the "you are not authorized" error.  Using Chrome in both regular and incognito modes as well as IE.  Cleared cache to no avail.  I can usu...

JSM92 by Beginner
  • 1 replies
  • 0 Helpful votes