Hi AllI have done multiply Smart collects and have very little issue but on my current deployment on 2.9 im having alot of issues.The serials numbers are not coming back (i hav checked the settings all ok)and not all the devices are showing..? But wh...
Forum Posts
Hi Team,could you please help me? I got an email from cisco that I got access to the SNTC portal, but when I put my credentials Cisco Services connection page open for 2 secs, and then it redirects me to the login page again.
Hello, team. Is there a possibility for a customer to receive assistance on the SNMP Community strings matter? He is having issues and we need to discover the telemetry to have the SNTC Portal up and running. Thank you for your help!
Resolved! Stuck in an SNTC Login Loop
Hi,I appear to be stuck in a login loop. After recently getting my CCO changed I lost access to all company access.Most of this has now been restored however I cannot access the SNTC Portal.When I first login it appears as if its about to connect to ...
Hello everyone, below I am producing an error in regards to the Connectivity Service between the portal and the Collector.Could I get assistance on troubleshooting as to why we're receiving this error? Thank you.
Hello, when I attempt to login to the SNTC portal, after I enter my user id and password, an empty sntc homepage is displayed, then, after 10 seconds I am redirected to : https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo please help...
Any help would be appreciated. I'm trying to acknowledge alerts for HW EoL Notice. The notice is for fans and transceivers. I navigate to Smart net Total Care / Alters / Devices with alerts. I filter by equipment type. I would like to be able to a...
I am trying to delete an inventory segment in the SNTC portal and receive the following error:You cannot delete segments which are assigned to users. If you wish to delete this segment please remove all users first and then try again. So to check whi...
Please clarify the type of Maintenance for Blades vs Switches, are they both considered SmartNet?For example: Blade would be CON-3SNTP-BB200M5U. Is this SmartNet?
Hi team, I have some questions regarding the SNTC portal, I was hoping you will help me with. The only requirement to register for the portal in to have an active SNT contract, but: 1. After they register for the portal, would the customer...
I purchased a SmartNet contract in Sept, and assigned it to my SSO. That's the only place I can see it is under my profile and Access. If I go to CCRW I get not found, but a sales rep can see it assigned to my name from his side.I've opened 4 cases...
Dear, greetings.I´m using the correct credentials on the access but the application doesn´t change to the home screen and keeps locked on the login page.I´m thinking in make de redeploy, but we had a lot of information that had taken a lot of time to...
We're running CSP2.9 and are successfully discovering devices. From the CSP point of view Upload Jobs appear to be successful, but from the portal point of view, the Uploads Processing page isn't showing the uploads. some of the inventory in the po...
Hello, I would like to access at this API https://api.cisco.com/sn2info/v2/coverage/status/serial_numbers/But I don't know how to. I have access to https://apiconsole.cisco.com/apps/myapps and know how to create token.But I can't find which API is it...
Hi, I have a client with a problem related to CCO ID, after registering on the SNTC portal there was no automatic registration of CCO ID as an SNTC administration client. We were told to do this manually by CSAM, but we received the following message...
