Smart Net Total Care Portal and Collector Discussions

Hi, I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and fa...

Customer needs to change DA as the former DA is unknown and has left the company. Please assist.IUsa

I believe i have all allowed correctly on ASA.After discovery the status is "Excluded, and "Not managed because the platform is not available in Include Platform definition".I found possible cause, "DSIRT_ASA_DISABLE_SSHV2", in "Manage Platform Defin...

I have a customer who is looking to move some of their 9200 & 9300 switches as well as some APs from their United States sites to their recently purchased sites in Cananda. Will there be any issues on smartnet coverage with the change of site from th...

I can no longer login to our collector and the password reset questions are not working either.Wondering if we have hit a known bug?

After updating the CLI password on CSPC the CLI now fails after login.I have seen posts suggesting that rebooting the server could brick the device. Is there any suggestions that will get the CLI working again?

Hi,In My SNTC, not possible to visualize contracts about my equipments. I attach image comproving that.

Hey, i'm trying to create a quote for CUWP Cloud for our partner organization but i'm required to fill in our CISCO Account Manager's email ID. I tried the CAM Locator and i'm not getting anything out of it. How else can i find out who our Account Ma...

I am trying to buy a Smartnet contract from CDW for an ASA 5506-X. The CDW rep said the contract was rejected because of "inactive base status Terminated -scrapped cannot be processed." Anyone ever hear this issue? The CDW rep was useless. Called TAC...