Smart Net Total Care Portal and Collector Discussions

Hi,I appear to have an issue with my CSPC/SNTC setup where all devices are listed as 'chassis', I don't see any module details or any information 'within' a product, just the top level container of a device.CSPC has full RO access to devices (SNMP & ...

Hi Team,    What is the process for the customers to raise a support case when they are having an issue with the SNTC portal itself ? , what are the details needed to raise the case.   .

Hi, First of all I would like to know if ISEv, FMCv, WLCv are supported by CSPC sw version 2.8.x.y?If supported, what can be collected from those virtual appliances?Is it enough to configure the SNMP settings (via GUI) on those appliances?According:h...

Hi SupportWe are trying to get access to the customer's SNTC portal. The customer is trying to grant access to an "external user", but we get the message "If the checkbox for the role is not selectable, it is because the user is not associated with a...

Hi,I'm trying to upgrade the CSPC but I get an error during the downloading. Could you help me to resolve the problem? admin# show versionBuild-name : Collection Platform Software 2.8.1Version : sp-30.1.1-0-0-lnx64 admin# show downloadVersion : sp-30...

Hello team,   I have a customer who cannot nominate a DA over csam because the CCOID is a shared ID.The customer does not want to use the CCOID anymore due this conflict. Can the customer create a new CCOID using the same company email after deleting...

When trying to register for portal access using my contract number and serial number i recived the following error message. "This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract" When...

Whenever i try to access the SNTC Portal i get sent back to the main page. Does anyone have any idea?

Hi Team, I had submitted a request to gain access to the SNTC portal couple of days back and I received the confirmation from the admin/DA that he has approved my request. However, I am still not able to access the portal. I keep getting redirected t...

Hi, We are receiving an error when the Collector tries to Upload the information to services.cisco. On the firewall we can see normal 2way traffic- allowed. The firewall is not denying any traffic. Thank you for help,Achiles. 

I am trying to add all of our corporate Cisco hardware to the "My Devices" tab in the Cisco TAC Support web page. Most of our devices are being added without issue but a few are running into some errors. When trying to add our Catalyst switch stack I...

We had a storage interruption over the weekend and the appliance is asking for the root password to do a file system check before it will boot. Is it possible to get the root password so I can do this check and get the VM to boot up properly?