Hello,I'm having trouble accessing Cisco Services Connection. Can you help me?I made the SNTC registration by entering the contract number and s/n of the product as requested. I had the return of successfully registered but SNTC is not available.Than...
Hi.I have a problem with logging in / enabling SSO ID on the CSPC.We have tried different SSO ID's and also tried to reload the CSPC but keep getting this error:
Hello team,I have a problem with a customer, when performing a network discovery it completes ok and shows the device message already managed. But after uploading, to the Smartnet portal and checking the report, note that the network range we entered...
Good Morning, My customer is trying to access services.cisco.com portal, but when logging into the portal, it redirects his to another portal to register. He can never get pass the register. Grateful for any help.Achiles.
Hi, I expected to see the resources required for each of the OVA sizes (Sm, Med, Lg) provided in the release notes, but have not been able to track them down. Can the team please verify if the following info is accurate, and that the only differe...
Hi Community, I am trying to replace the existing SE certificate with a SNTC certificate in my Collector. I could not use the "Replace" option, so I added the SNTC Certificate and then Deleted the SE Certificated. The only certificate now is the SNTC...
Hello CISCO Community, A pleasure to greet you, my name Rodolfo Hernández I am Collector Specialist at *** Internacional, this is to make a query about the telemetry portal for a client of ours from the region of Honduras the company name is Sherwin ...
Hi Team, I have question regarding last SMARTNet price change announcment. Maybe someone will help me on the concerns. https://www.cisco.com/c/en/us/partners/price-changes/services.html Can you explain the mean for "SNC" services ? Are they are group...
Buenas tardes, el día de ayer realicé el registro para el SNTC, luego he recibido un correo con el link (https://tools.cisco.com/smartservices) para acceder al portal SNTC, pero al ingresar recibo el error 404 Not Found y hasta el momento no puedo ac...
Hi, When i try assign a partner the access the portal SNTC by Cisco Services Access Management tool (CSAM) a error message ID 99745 appear for me. What the problem? I have tried yesterday and today many time but not sucess. I need a help. Regards,
I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there shou...
Hello Team,We are having some error messages such as `Status Revalidate´ in CSAM when registering the Cisco ID of the partner under External Roles and Administrators. Could you please provide support?
Hi,I have a problem generating a certificate in portal services of the cisco.In the left pane, I select Library --> Administration --> All Collectors, but nothing appears. I've been trying for several days.Thank you,Achiles.
Hi,What is the procedure for us to update the address of an SNTC contract?Thank you,Achiles.
Hi Cisco, After collecting information and upload for the two ways ( Upload and Import ) the information of Serial Numbers is not displayed. How we can solve it? Regards, Maurilio
