Good afternoon, I'm having trouble upgrading the collector from version 2.8.1.4 to version 2.8.1.8. Via the GUI, the "Upgrade Now" button is as if it were disabled and cannot be clicked;Via CLI, I performed the upgrade procedure, where the collector ...
Forum Posts
Resolved! Entitlement file generation failed
Hi Team, hope you are all ok. As several others, I'm trying to generate the entitlment file and keep getting the same error. Entitlement file generation failed. Please try again. If the issue persists, find help in the community I've already tried 2 ...
Hi,According to https://www.cisco.com/c/en/us/products/collateral/switches/nexus-7000-series-switches/eos-eol-notice-c51-733847.html, the N7K-F248XP-25 module is LDoS on 31st January 2021, but this does not show in the portal.For comparison, the LDoS...
so, after correcting, i think, the certificate issues on our server, we are uanble to browse to it. No matter what browser we use, all of them come back with a "Timed out" type error. checking the status of services show we are UP, but no web interf...
Need to reassign Super Admin role for SNTC. Please contact me to assist.
Resolved! CSPC Server - TomCat vulnerability
Hello team, I was informed by our security team that the CSPC server hosted in our internal network has a vulnerability: - Apache Tomcat WebSocket Denial of Service Vulnerability We are using the CSCP version 2.8.1.8. How I can fix this vulnerability...
Hello,We are using CSPC 2.8.1.8 and some of our Devices are running SNMPv2, others SNMPv3.Is it possible to run a Discovery with both (v2 and v3) @ the same time?When i start a discovery manually by using: Management/DiscoverDevices....Scan by IP-Ran...
Hi,My Company DA cannot assign CBR user/admin outside the company,When try to assign at CSAM the checkbox cannot selected,I attach the checkbox error
Resolved! Cannot access Smart Portal
Installed a Smart collector for a customer. Now need to try and align the contracts. No matter what I try i cannot get past the registration once the Cotract and SN are entered and get the following message.This contract is not active and not associa...
HelloI recevied the following email from sntc-support stating my account is associated with the company account. I received 3 e-mails from Cisco. After signing in and complete the needed steps in Cisco Service access management portal, I followed the...
Resolved! Upgrade version 2.8.1.8 stuck
Hi there, I have two differents customers facing the same issue. They did try to upgrade their CSPC to version 2.8.1.8 but both of them got stucked with "Status -> Initiated". It's been a while that the Status doesn't change, it's always as "Initiate...
The customer is not being able to view coverage on some of their devices in the SNTC portal, I as an Asset Manager can view the details in the portal. Why is this happening? The customer should be able to view if their devices have coverage or not, c...
Hi, my DA delegated me as customer user 2 days ago,But I cant access the SNTC portal,Please helpI attach the attachment the page redirecting me to services.cisco.com register page
Our contract was just renewed and under the contracts management site it shows the new expiring date of 6/30/21. When I looked up a switch that is covered by that contract I found it under the expired. How long does it take for SmartNet to update a...
HiCisco collector fails to discover CUCM. The Collector returns the message "DEVICE UNREACHABLE or INCORRECT SNMP CREDENTIALS" The connectivity test was successfully carried out and the CLI command "snmpwalk -v 2c -c <snmp-Community> Device IP addre...
