Smart Net Total Care Portal and Collector Discussions

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Forum Posts

Resolved! Customer Lacking DA Access to Portal & CSAM.

Hey everyone,We're trying to assist a customer gain access to their SNTC portal. We are a CBR Admin partner with their portal, but they have no portal administrators nor do they have a delegated administrator from what it seems like. Any documentatio...

Lmarquez by Beginner
  • 376 Views
  • 2 replies
  • 0 Helpful votes

Resolved! SmartNet Portal associate Partner CBRAdmin

My customer and I are having difficulties associating our partner account with our customer's SmartNet Portal.  We get the message "User is not associated with an external company, or the user is not a re-seller of any of your company's Smart Net Tot...

bkramer02 by Beginner
  • 327 Views
  • 1 replies
  • 0 Helpful votes