Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
I am trying to deploy CSPC 2.11 from scratch but not able to find ova file. Can someone guide on how to deploy it?
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
I'm trying to register for Cisco Smart Net Total Care Portal following the guide at Cisco Smart Net Total Care Portal Onboarding Guide - Cisco. I'm getting the error my address is incomplete and I should fill it in my account page. On my account page...
"No entitlement found. Please contact Cisco for a valid entitlement file." error message appearing on the CSPC portal. Data upload stopped to SNTC as well. Could you kindly assist?
I am trying to delete a collector in the SNTC portal but it is not possible, could someone support me? Regards!
I would like to perform API calls from a MuleSoft application to our Cisco PSS Collector. However, I have only found limited documentation regarding the built-in XML API Console from the GUI. Could you please provide the necessary requirements to ena...
Hello, is there a migration guide for 2.11? I have found references to it but cannot locate the actual document. We are on 2.10 still and I would like to get us upgraded to 2.11.Thank you
Hi, I was wondering if with my account that is ADMIN, Can I asssign other accounts as delegated admin? and if so, how could I do it? They need access to service.cisco.com - Smart Net Total Care
Hello! My customer is having issues giving us access to service API's. They follow the guide, enter our CCO ID and email, but the check boxes in the attached customer's screen shot are not selectable. Thank you
Our CSPC started having failed upload since Sept. 29, 2024 due to Internal Server error causing outdated inventory reports in SNTC. How do we sort it out?We also wanted to perform software update but it says server down. Is this related? What could b...
I would like to understand how the vulnerability reporting works in SNTC. Lately, I have been noticing something strange. Not sure, if it is a reporting issue or something that I am missing. For instance, the SNTC is reporting the following vulnerabi...
Hello, I am trying to access to the Cisco Services Access Management and it says "You are not authorized to access this resource", but I was able to access last week, my account is already a Customer Administrator, I have access to services.cisco.com...
Hello team! Over the last few months (12 months) we've noticed that the collector in the reports is providing incorrect information.In the Product Alerts Report, the Collector has been showing equipment with a different software version from the Inve...
We are seeing our CSPC server (v2.11) attempt to hit public NTP servers. I tried setting the NTP servers via the Web UI, but no joy.Using the CSPC CLI as 'admin' I am unable to setup NTP. I get the following:admin# show timesyncAutomatic timesync is ...
