No available roles to assign to users....Hello,I'm a DA in my Company.I can login to CSAM But I can't assign any role to myself or to any people.When I try to assign a role there is only message "No available roles to assign to users" in "Available...
Forum Posts
Any idea(s) as to what would cause this message and what I could do to resolve it? I've tried the following: service adminshell restart I've also tried to restart the collector service and made sure the time and date on the server are accurate
Hi there, My custumer configured his proxy on CSPC (VM) but it's receveing the message: "Upload failed. A connectivity exception occured while processing the request. The exception is HTTPS TransportMode has Failed 407 Proxy authentication required"....
Resolved! Not managed because the platform is not available in Include Platform definition, CSPC 2.8.1.8
Hello,the tool is unable to find any new device or update an old after the IOS upgrade.There is nothing excluded in "Exclude Platform". Thanks for any advice or idea.
Resolved! Customer needs to change Delegated Admin
Customer needs to change the delegated Admin, due the last DA is not longer working on the company but no one has the credentials for change it, Whats the steps for request a DA change?
Resolved! Access to SmartNet CSAPI
I have problems trying to get data from the Cisco contracts API.In short, we are partners of cisco and there is a client which we are trying to access the contract api but through our user, that is, giving permissions to our company user to make inqu...
We have just built a new CSPC CSPC 2.8.1.4 and patched (manually due to the one via the GUI not working) to CSPC 2.8.1.6.With version CSPC 2.8.1.4 we were getting a 404 upload error, now an internal error after patching. Getting the below when trying...
I have a large number of FEX switches in my environment and I am trying to get them added to the collector. I tried scanning the master switch several times but it wont pick the FEX switch beyond that parent switch. they do not have mgmt IPs they ju...
Hello, dears, please I have a question: - What is the best way to evaluate the customer outcome? With benchmark, KPIs or milestones? Thanks
Hello. Looking for information if you can renew Smart Net for 6 months on some devices and 12 months on other devices.
Hello, help me, I need to configure snmp in Cisco Security Manager 4.19 to be discovered by the csp-c (collector), is there a way to do it out there?
Dear All, greetings. I had a client that we made the discovery and upload, but the Serial Numbers of the IP Phone doesn't show on CSPC and clients SNTC Portal.We made a second discovery and upload but changing the configurations to get the SN informa...
I am attempting to use the NCM Connector for Solarwinds to connect to Smart Net Total Care, and I am receiving the error message "UserID is not valid".
When trying to modify a recurring Discovery job, the CSP collector prompts a warning stating "Please re-login as appliance time has changed or user session has timed out". I press the OK button the message goes away. If I logout of the session and lo...
Hello team, my "not recognized" report are showing me the error "FALLOUT REASON: Input Processor:MAC convertion not found" on devices like Cisco 7841 and Cisco ATA 187. How i can solve this problem? Can you guys help me?
