Hello! I'm having issues to load the STNC portal. Last week I've registered, but after several days, accessing the link services.ciso.com redirects me to the register page. And if I click to register again, it notifies me that I already have access t...
Forum Posts
I was on a call with a customer that is currently using Cisco Prime as their install base management tool; we are also trying to onboard them on the SNTC Portal. The customer asked what the SNTC portal does that Cisco Prime doesn't. The customer stat...
Hello, My collector gets the serial numbers from my devices, however, they are not shown in the Smart Net Portal. This was working last month, but I have not been able to see serial numbers for the last few weeks or so. This also means that none o...
Hi, customer not able to access the portal or assign themselves in CSAM despite having access.Please assist, thank you! h+h
Hi there My customer has a problem with upload. We already tryed to change the certificate (generate a new CSP -C entitlement) and run the command below with the old certificate and the new certificate: sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoT...
Hello, After I did the collection and upload in the cisco collector the hosts should appear in the smart net total care inventory, but it is not appearing. Could you help me ?
Resolved! Assistance locating customer DA
We need assistance identifying a customer DA, will share details in PM.
Resolved! Collector with no free disk space
Hello All, I have faced some problems recently, and today I discovered that there is no free disk space on my collector. I'm not an expert on Linux, and would like your help. Follows the print: [root@localhost ~]# df -hFilesystem ...
Error 503 when I do upload in the cisco collector.
The devices, contracts, and licenses recently purchased where sold to and associated with the wrong company and smart net account.How can I get the company ownership changed?
Hello,I've verified that I have rights to the SNTC services and I am the DA for our account. However, SNTC services do now show as available for assignment. I must be missing something. Any ideas? Thank you
hosts aren't shown in the smartnet total care, I will get the picture from the problem.
My company was purchased by another company and I am to migrate licensing and devices. When I updated my profile, I changed my email address and company name, I lost access as the Delegated Administrator for the old company. I received an email after...
Hey everyone,I have a customer who keeps trying to upgrade their Collector to 2.8.1.7 but there are issues where it will get halfway through and hang. Restarting the Collector does not help, and it doesn't seem anything is working - even other web br...
Hello, I have a customer requesting assistance for CSAM Access on their account. Their sole DA is gone right now on PTO and they have a critical need to review the data on their Portal and have access granted to them. Please assist. Thank you. rgers
