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Can not update Collector error at login my CCO id from Console

ehuerta
Beginner
Beginner

I need to update the SNTC version to version 2.7.4.2.
From console to apply update requests when i try to enter my cco id  does not allow authentication.
My cco id is active and I do not have any problems when entering the cisco page, but it indicates that it is incorrect and for this reason it does not allow to update from console.

20 Replies 20

I send the mail supportforums-donotreply@supportforums.cisco.com

 

[root@mxmexsrv801 opt]# /opt/LCM/bin/lcmagent-apply.tcl JeOS  jeos-30.0.0-0-lnx64.zip

 

When i apply the update command this is the result.

[collectorlogin@mxmexsrv801 ~]$ su
Password:
Warning: your password will expire in 116 days
[root@mxmexsrv801 collectorlogin]# tail -f /opt/LCM/logs/apply
Package Name : jeos-30.0.1-0-lnx64
Package Name : /opt/LCM/tmp/jeos-30.0.1-0-lnx64.zip
Package Type : JeOS
Patch name : /opt/LCM/tmp/jeos-30.0.1-0-lnx64.zip
Package Type : JeOS
Patch name : /opt/LCM/tmp/jeos-30.0.1-0-lnx64.zip
[Tue Jun 26 13:52:41 CDT 2018] Apply TCL Called with arguments "JeOS" and "/opt/LCM/tmp/jeos-3
[Tue Jun 26 13:53:26 CDT 2018] Executing pre-install scripts
[Tue Jun 26 13:53:26 CDT 2018] Executed pre-install scripts
[Tue Jun 26 13:53:26 CDT 2018] Executing install script for "Hardened CentOS"

 

 

5 hours and not show any mesagge

 

Pending your comments.

 

Regards

 

Hi Erik,

 

Can you please login to user admin and do 'show apply'? As well, please run tail command from root to check the progress again?

 

root # ls -l /opt

root # tail -f /opt/LCM/logs/apply

 

Thanks,
Supriya

Hi Supriya,

 

Attach mail send.

 

Regards.

Erik H

Hi Erik,

 

It seems you missed providing 'show apply' from user admin. I wanted to check if apply is not stuck with 'apply-in-progress' status so I can request you to follow manual upgrade to 2.7 via below document.

 

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

 

Page 20-22 shows how to manually apply JeOS and SP to 2.7.

 

Thanks,

Supriya

Hi Supriya!

 

When I was manually updating, I was finally allowed to enable the command conf connection serv enable. With this you can perform the update automatically.

I appreciate the support.
Thank you for the support.

Hi Erik,

 

Glad to hear that manual upgrade is successful. Appreciate your update.

 

Thanks,

Supriya

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