Cannot access SNTC portal

[urosgrbovic]

Hi,

I've recently gained Customer Admin Access and after waiting the advised 24Hrs whenever I go to the SNTC Portal I get a Blank page that shortly after redirects me back to the Register/Sign in landing page.

Can you please help me with this issue.

Regards,

Uros

[vivekcha@cisco.com]

Hi Uros,

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:

Company Name:
CCO ID of the user:
Contract Number:
CR Party id:

Thanks and Regards,
Vivek Chauhan

[vivekcha@cisco.com · Accepted solution]

Resolution Summary:

>We have manually synced the user from our end.
>The user with the mentioned CCO ID has been assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
>Issue has been resolved.