Cisco Services Access Management (CSAM) missing roles

[millerlw]

Good afternoon,

It appears that all of the roles that were available to assign to users are now missing.  Two weeks ago I associated several users to our account and assigned roles to them, but now the roles are gone and users cannot do anything in the portal.  I have admin rights and can still login and see everything I could see before.

Below is a screenshot of what I get when I try to assign a role to a user. 

If this is not the correct place, please direct me to where I need to go.

Thank you,

Leonard

[maareval]

Hello Sir.
Thank you for contacting Cisco and Global CX - Smart Services Support community.
To start the initial validation and review or grant you SNTC portal access, please share with me the information below (in a private message):
Account name:
Company address:
CR Party Id:
CCOID/Email who needs SNTC access:
current portal administrator :

likewise, can you try to open CSAM in the Mozilla browser using private mode, please 

Thanks in advance for reporting the CSAM issue

[bmcbeth]

Account name: Concentra Operating Corporation
Company address: 5080 Spectrum Dr. Ste 1200W, Addison, TX 75001
CR Party Id:
CCOID/Email who needs SNTC access:dnissel@selectmedical.com,  twhorn@selectmedical.com
current portal administrator :bmcbeth@concentra.com

[maareval]

Thanks for the private message. We are working on your request...

[erdem5555]

Hello,

I'm experiencing the same issue.

Thank you,

Erdem

[maareval · Accepted solution]

please check now and let me know

[millerlw]

Good afternoon, 

This appears to be resolved.  I am now able to see all of the users that were added and they have the appropriate roles.

I will get somebody to test.

Thank you very much for your help,
Leonard

[millerlw]

This is officially resolved.  Several users are now able to access the portal and retrieve data.

Thank you maareval for your help.