05-26-2022 08:30 AM
Hi Cisco Team,
One of our customer has Cisco Smart Collector, when we logged in it was looking for a new Cert, we downloaded this from Services.cisco.com but when we go to upload we get the below error.
Any TAC guys came accross this before.CSPC
05-26-2022 08:44 AM
Hi Grizzelz,
Good day to you!
I will be taking care of the post and will help you further on this issue.
Could you please follow the steps provided below and generate a new CSPC entitlement again :
1) Log into your SNTC portal.
2) Go to Library -> All Collectors -> Actions -> Generate new CSP-C entitlement.
3) Provide cspc entitlement name & inventory name.
4) Click on Submit.
You will receive zip file of the CSPC entitlement in your required mail box. Please don't unzip the file.
And try adding the entitlement again on CSPC.
Let us know if the issue still persists from your end.
Thanks & Regards
Aishwarya Bhatnagar
05-30-2022 01:35 AM
Hi,
Sorry, I don't have that option, would you be able to help me over a Webex for this one, please.
Thanks.
05-30-2022 05:33 AM - edited 05-30-2022 05:35 AM
Hi Grizzelz,
Sure, we can have a WebEx. My working hours are from 8AM EST - 5 PM EST.
Please share you availability over PM (Personal Message) including below mentioned details for further assistance:
Party ID :
Company Name :
Contract Number :
User ccoid:
Let us know if there any queries.
Thanks & Regards
Aishwarya Bhatnagar
05-31-2022 11:22 AM - edited 05-31-2022 11:23 AM
Hi Grizzelz,
As discussed over WebEx session, you can check with your internal team regarding the CSPC to be upgraded to the latest version on the account.
Thanks & Regards
Aishwarya Bhatnagar
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