Collector Upload fails HTTPs TransportMode has Failed 404:Not Found

[darshanj]

CSPC ver 2.8.1.4 

I'm getting the following error  at the upload phase:

CSP0009043224: A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed 404:Not Found

See job report below:

Phase Name	Phase Status	Message
INITIALIZING	SUCCESSFUL
SELECTING_DEVICES	SUCCESSFUL	1 devices selected
SEGMENTING	SUCCESSFUL
EXPORTING	SUCCESSFUL	transport-inventory-1571273594487.zip
UPLOADING (CSP0009043224)	FAILED	A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed 404:Not Found
CLEANING_UP	SUCCESSFUL	CSP0009043224: A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed 404:Not Found

Any ideas how to resolve this problem ?

Thanks

Darshan

[adias]

perhaps do you have CLI via ssh access to the user collectorlogin and root?

[darshanj]

yes i do have access

[adias · Accepted solution]

Re: Unable to upload Inventory - Internet Server Error

OK please do the following :

We will need to connect via ssh to the user collectorlogin and then su to root

if you only have access to the admin cli user you can activate and generate the passwords with the commands below

If you do have have that access connect via SSH using the admin user and its passwords ad do the following :

admin#  pwdreset collectorlogin 90

and

admin# pwdreset root 90

If you already have access to collectorlogin and root access do the following 

Connect to the user via ssh collectorlogin then su to root as shown below

$ su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart# service cspc restart  Once they are done try the collection profile/upload again 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

[adias · Accepted solution]

OK please do the following :

We will need to connect via ssh to the user collectorlogin and then su to root

if you only have access to the admin cli user you can activate and generate the passwords with the commands below

If you do have have that access connect via SSH using the admin user and its passwords ad do the following :

admin#  pwdreset collectorlogin 90

and

admin# pwdreset root 90

If you already have access to collectorlogin and root access do the following 

Connect to the user via ssh collectorlogin then su to root as shown below

$ su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart# service cspc restart  Once they are done try the collection profile/upload again 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

[darshanj]

Thanks that worked !