Contract API failing

[Bal_S]

Getting error :

Customer Id is not associated with Partner

I used https://apx.cisco.com/cs/api/v1/customer-info/customer-details to obtain customerId , but still not working. Any clue ?

[kaptanej]

Hi ,

I am the incharge of this post and will be assisting you shortly on the issue .
Please provide the following details in PM(private message) so that we can proceed further on the issue :

• Company name 
• Customer email address
• customer CCO ID

Thanks and Regards,

Kapil Taneja

[Bal_S]

Thanks Kapil, I sent PM

[kaptanej]

Hi Balwinder , 

Here is the resolution summary that we have provided on the issue: 

• Customer is facing the error while trying to Service API .
• Customer is getting the error “ Customer ID is not associated with Partner”.
• We have removed the role of API Developer of the user and added him again on the party id .
• We have run a manual sync post adding the user .
• Customer was asked to please try to access the API again .
• Customer was able to access the service API .
• Customer has given the confirmation for the case closure.
• Hence, proceeding with the case closure.

Thanks & Regards, 

Kapil Taneja