Contract info visibility question

[andypenning]

Is there a difference in the contract information that I will be able to see on the portal between two devices on my network, in the following scenario? If so what visibility do I have in both?

Device1 is registered with my CCO ID.

Device2 was registered with a different CCO ID from another company.

Thanks,

Andrew

[npicard · Accepted solution]

Hi Andy,

The portal does its validation using the device information (serial number, product ID) so as long as it is covered under a valid contract the information should display in the portal. The association with a CCO ID will come into play when a user tries to open a TAC case on a device. If their CCO ID is not associated to the device's contract, they will not be able to open the case. It will need to be opened by a user whose CCO ID is associated to that device's contract.

Thanks!

[andypenning]

Great, thank you!