Covered equipment showing as uncovered in SNTC portal

[DeannaDavenport]

We have a Customer that has a list of devices being reported as Uncovered in the portal but are actually covered (via CSCC and a SNIF).  How can we update the portal to show accurate coverage information on devices?  

Thank you!

Deanna

[asingadi]

Hi Deanna,

We are looking at this issue, and will get back to you at the earliest.

Thanks,

Anusha.

[Valeria Quesada]

Hi Anusha:

I am Americas Lead for SNTC IB Reconciliation Team. I am interested in understanding what happened in this scenario. Is it a synch up issue between C3 and SNTC Portal? Or were the Serial Numbers really uncovered?

Regards,

Valeria Quesada

[asingadi]

Hi Valeria/Deanna,

Could you please provide me the Inventory name as this customer is have multiple inventories.

Thanks,

Anusha.