Thanks for the response. To give a bit of background our portal view, as a partner, shows a list of customer which were migrated over from the old Smart Care portal. What I'm trying to do now is to set up a collector for a new customer who doesn't appear on the list. There doesn't seem to be a way to manually create one. From memory customers used to be created as soon as you imported their contracts, sometimes needing a little tweak from Cisco. However on the new portal the Import function just gives an error (Http/1.1 Service Unavailable).