CSAM new user not reflected on SNTC portal / no access to SNTC portal

[akozlova]

Hi!

The customer added new user to CSAM and the status is approved. They received a confirmation that the access has been granted:

"You have been granted access to Cisco resources as Customer Administrator for SNTC at <customer name> as of 1 Aug 2017 09:51:16 GMT."

Unfortunately this new user still can't login to the portal. This user hasn't been reflected on SNTC portal --> Dashboards --> Admin neither.

The customer doesn't have Smart Assist, I believe they can't open TAC case for that.

Can you help us investigate the issue?

Regards,

Anna

[Suchita Shewale]

Hello Anna,

Can you share CCO ID of the user who is having trouble accessing portal?

Regards, Suchita

[akozlova]

Hi Suchita,

Thanks for getting back to me.

User id: dadmin@inter***k.ru

Regards,

Anna

[Suchita Shewale · Accepted solution]

Hello Anna,

We have fixed the issue, the user should be able to access the portal now.

Regards, Suchita

[akozlova]

It worked! Thank you so much! :)