CSAM: Not able to add CBR Role to external company

[lsomerset001]

I  am having problems adding the CBR User role to an external reseller company. The checkbox for the CBR role is not selectable. I have verified the user is associated with the external reseller company's Smart Net Total Care contracts.I need help to resolve this problem.

[aibhatna]

Hi Isomerset,

Hope you are you doing well!
We will help you in assigning the CBR role on the account. We would request you to share below mentioned details in personal message for further assistance:

Party ID:
Company Name:
CCOID  :
Contract Number:

Thanks & Regards,
Aishwarya Bhatnagar

[lsomerset001]

Hi Aishwarya - I am doing well. Here is the information you request.

Party ID: 35287882
Company Name: Masonite
CCOID : lsomerset@masonite.com
Contract Number:

202156592
203148384
203510823
203518608
203576853
203988658
204091965
204112383
204126666
204498737
204907961
204923354
204717448

[aibhatna]

Hi Isomerset,

Thanks for sharing the details. We have shared the details in PM. Please check and update the details accordingly to proceed further on the issue.

Thanks & Regards,
Aishwarya Bhatnagar