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CSPC 2.10 GUI password reset issue

yuweifeng
Level 1
Level 1

Our CSPC GUI password expired. When I log into web interface, the password reset warning pops-up. If I choose to reset the password now, it prompts that we haven't specified password reset questions and answers. If I choose No, the system shows me the password reset question interface, then with internal error... Could someone help to fix the issue?

Thanks!

1 Accepted Solution

Accepted Solutions

jboyanob
Cisco Employee
Cisco Employee

Hello, @yuweifeng 

I hope you are doing great!

If you have set up the security questions in the past and it is showing an error, please try to restart the services. Login with collectorlogin user into CLI, then su - command and enter the root password. Then use the command service cspc restart .

Then please try again.

Also, please send these details by Internal Message:

- SNTC Portal name

- Inventory

- CCOID

- CSPC Version

 

Kindest regards,

 

View solution in original post

3 Replies 3

jboyanob
Cisco Employee
Cisco Employee

Hello, @yuweifeng 

I hope you are doing great!

If you have set up the security questions in the past and it is showing an error, please try to restart the services. Login with collectorlogin user into CLI, then su - command and enter the root password. Then use the command service cspc restart .

Then please try again.

Also, please send these details by Internal Message:

- SNTC Portal name

- Inventory

- CCOID

- CSPC Version

 

Kindest regards,

 

yuweifeng
Level 1
Level 1

Thank you so much @jboyanob.  

I followed your instruction, restarted the service. Everything worked fine after that.

jboyanob
Cisco Employee
Cisco Employee

Hello, @yuweifeng 

I hope you are having a great day!

Thanks for the update. Glad to know that the steps provided worked fine.

Kindest regards,