CSPC 2.7.4 Post Upgrade Connection to Platform Software Updates Server Fails

[michael.taylor]

Fellow Networkers,

Having CLI applied CSPC v2.74:

admin# show apply
Version Number : sp-30.0.4-0-0-lnx64
Status : Applied
Start Time : May/01/2018 12:26:15
End Time : May/01/2018 12:37:32

admin# sho version
Build-name : Collection Platform Software 2.7.4

Version : sp-30.0.4-0-0-lnx64

I get the following popup: Error: Unable to get data from server for report:register when trying to Connect to the collection server.

A similar popup appears when I select Get collection platform software updates.  This time the popup states: Error: Unable to get data from server for report: available_updates.

Setting to the reoccurring schedule is also out of the question.

Interestingly, I can reinitialise my CCO credentials from the CLI:

admin# conf server disable
This operation will disable connection with server for Software Updates.

Would you like to continue (y|n)? y

Operation succeeded.
admin# conf server enable
This operation will enable connection with server for Software Updates.

CCO Id : Frustrated.Engineer
Password :

Would you like to continue (y|n)? y

Operation succeeded.

Advice and Guidance would be gratefully received.

Thank you in anticipation.

[Justin Sprake · Accepted solution]

Hi Michael,

Could you attempt to clear your webbrowser's cache or attempt to access the Web UI via a separate browser?

[michael.taylor]

Hi Justin,

School boy omission; should have tried an alternative browser first.  Chrome is good.

Thank you very much.

Regards

Michael