CSPC Validation of Credentials Failed

[Joshua Schaffran]

Hello,

I have been trying to connect my CCO ID to my CSPC so that I can run the software updates.  Whenever I try to connect the account through the CLI or the GUI Web interface I am met with Validation of credentials failed.  Validation of Credentials failed, Please try again.

The credentials I am trying are the only one I have and I am able to log into the cisco main webpage, as well as into the cisco software download site and our SNTC with these credentials.  Any help would be appreciated.

[Richard Pidcock]

Yes, very helpful.  Greatly appreciate you sharing.

[RobertKeller1100]

You are welcome Richard! Also just as a follow up, I wasn't able to upgrade the software from the GUI either. I was getting the error "Either your Password is expired or Authentication Failed. Please re-enable the server connection from Server Connection Setup page."

I got back on the CLI logged into the collector as "admin" and did the upgrade using the command "upgrade" then entering the desired upgrade, in my case was "sp-30.4.0-2-0-lnx64"

Below is the output from the CLI:

admin# upgrade

Version Description
-------------------------------------------------------
sp-30.4.0-2-0-lnx64 Collector patch to upgrade to CSPC 2.11.0.2

Download and apply of a package can take a while.
It is recommended to schedule the upgrade.

Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.4.0-2-0-lnx64

Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id '00u9krwkpyLvS1o3r5d7'.

In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Accept License Agreement (y|n)? y

Attempting to download the requested package.....sp-30.4.0-2-0-lnx64
In order to download software, Please confirm that you have read
and agree to be bound by the terms which can be viewed at
https://software.cisco.com/download/eula

Accept License Agreement (y|n)? y

Download of package has been initated.

I also did the command "show apply" to monitor the progress:

admin# show apply
Version Number : sp-30.4.0-2-0-lnx64
Status : Apply-in-progress
Start Time : Oct/29/2024 09:23:31
End Time : -

The upgrade took about 27 minutes in my case. 

[Richard Pidcock]

Great details and thanks again for the additional info.  I have successfully upgraded now to the sp-30.4.0-2-0-lnx64 package.  All is well for now.  I guess we will see how a GUI upgrade goes upon the next release of an update.

[RobertKeller1100]

I'm glad to hear that Richard, and you are most welcome!