@Craig Cummings Your original post was answered on the day it was opened, 3/11. It contained detailed steps and had already covered all of the points that Winnie mentioned, a follow-up was also sent to Winnie offline on the same day.
Further in response to your private message received today 3/16, please find the details the details below -
Joshua was associated to his previous company in CSAM tool as of the day you created the post 3/11.
Following the instructions that were provided in response to the post, it appears Joshua removed his previous company association from CSAM Tool.
Typically the DA of the company are required to maintain and validate the user's company association.
Alternatively users can follow the steps provided earlier to remove their company association from CSAM.
Now that Joshua is not associated to his previous company in CSAM anymore, the DA of the new company should be able to proceed with associating Joshua to his company from CSAM tool.
Can you please tell me whether the new DA tried this recently and is still running into any issues associating Joshua to their company in CSAM? If so it would help if you can send me the screenshot of the error that DA sees in CSAM.
@Winifred Zeliger Let me know my post on 3/11 did not cover your questions.
