Customer not showing in CSPC portal

[patrickroberts]

Hi i have recently registered a new customer and deployed the Smart Collect all ok.
We have done an upload from the Server and all check points passed ok.
When on the CSPC web portal im not seeing the customer in the Manage Collectors area ?

[kaptanej]

Hi , 

Let us check the details and we will get back with an update .

Please DM me the following details so that we can proceed further on your issue : 

Appliance Id 

Company name 

contract number 

Name of the Customer 

CCO Id 

Thanks & Regards

[patrickroberts]

Also i have noticed today the CSPC portal is down im getting the below error ?

[kaptanej]

Hi Patrick , 

Sorry for the late response . 

Please let us know if you are still facing this issue ?

Thanks ,

Kapil Taneja

[patrickroberts]

Hi Kapil

I have a TAC case on going as when i sent the information to Cisco i got back the bleow ... i am now waiting on a Webex so they can look at the issue on the equipment .

I have checked the logs:

- sw version 17.6.1

- The ACLs are configured to the VLANs under the default flex profile.

- This profile is applied to the AP.

- From config perspectives everything looks good.

[patrickroberts]

ok so we managed to get the sorted now below is what we did

Corp and Guest WLAN ACL to stop Guest talking to Corp but still access DHCP on Corp LAN Flex

EWC - 9120 - sw version 17.6.1
!
ip access-list extended Corp_ACL
10 deny ip 172.30.0.0 0.0.255.255 192.168.40.0 0.0.0.255
20 deny ip 192.168.40.0 0.0.0.255 172.30.0.0 0.0.255.255
30 permit ip any any
ip access-list extended Guest_ACL
5 permit udp any any eq bootpc bootps
6 permit udp any any eq bootps bootpc
10 deny ip 192.168.40.0 0.0.0.255 172.30.0.0 0.0.255.255
20 deny ip 172.30.0.0 0.0.255.255 192.168.40.0 0.0.0.255
30 permit ip any any
!
L3 switch ip helper address - 172.30.10.2