Customer trying to disassociate CCOID from previous workplace's portal.

[Smartnet]

Hello everyone,

I have a customer that currently possesses an SNTC Portal with a former workplace and still has access to it. They do not want access to it because they're trying to make a new SNTC Portal for their new workplace, but cannot do so as their CCOID is hitting them toward their previous portal.

Any insight or assistance would be greatly appreciated, thanks.

[Suchita Shewale]

Hi There,

Can you have the customer try removing their previous company association using URL below -

https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do?page=request&tab=2

Regards,

Suchita

[Smartnet]

Hello Suchita,
When working with the customer they are greeted with an error saying there are no company matches to the information provided. However, they still are being associated with the previous employer's SNTC portal. Any advice?

Thank you.

[Suchita Shewale]

Please private message me the CCO ID of the customer for further review.