Data Uploaded Doesn't Match Collected

[rhopkins]

After running our discover and collecting data.  The inventory/data uploaded does not match the inventory that shows in SNTC Portal.  Any ideas?

[Suchita Shewale]

Hey Russell,

Can you please share some more details about the data mismatch that you see - is it related to incorrect device information, anything wrong with serial number or is the device missing altogether?

May be some screenshots or device details IP address/Serial Number will help with investigation.

Regards,

Suchita

[rhopkins]

We have 43 devices that I have collected data from and tried to upload but in the portal it only shows 8 devices.

[Suchita Shewale]

Please send the details of missing devices such as IP address, serial number.

You may send this information via private message.

[CC Cisco]

Have you ran an inventory recently?

Please review the last time a successful SNTC collection was run. You can check under Reports -> Inventory Jobs.

If no recent collection has run, re-run a collection profile.

[rhopkins]

Re-ran the collection this morning before trying the upload again.

[CC Cisco]

On our side it says that the collection took place on Apr 03 (a month ago). Run one more time, also don't run a separate upload profile, the default (SNTC collection profile) automatically performs the upload upon completion.

Check the portal again after the latest collection has uploaded and processed.

[rhopkins]

UPLOAD COMPLETE:

"Phase Name"    "Phase Status"    "Message"
"INITIALIZING"    "SUCCESSFUL"    ""
"SELECTING_DEVICES"    "SUCCESSFUL"    "43 devices selected"
"SEGMENTING"    "SUCCESSFUL"    ""
"EXPORTING"    "SUCCESSFUL"    "transport-inventory-1525370464712.zip"
"UPLOADING (CSP0009034436)"    "SUCCESSFUL"    "SUCCESS"
"CLEANING_UP"    "SUCCESSFUL"    "
CSP0009034436: SUCCESS"

[rhopkins]

This just doesn't make any sense.  I see the upload job under My Reports, Upload Processing Reports, and today's upload job.  In the report there are alot of "not collected" IP's but when I look at the IP in the collector and review latest collected data...it's all there.

[CC Cisco · Accepted solution]

Did you run any non-default collection profiles? The recommended collection profile (SNTC) is the one that will work best.

Also, try reviewing your inventory jobs in Reports -> Inventory Jobs (on the collector) and see if your previous inventories ran or if they had any errors.

[rhopkins · Accepted solution]

I ran the SNTC collection profile and it seems to have uploaded alot more data.