Devices do not have start and end date in SNTC

[marianzxc]

Hello,

I have an issue with several specific devices that do not have start and end date in SNTC.A lot of devices are shown correctly but a few are not. What may be the problem? Thank you.

[losorioj]

Hello marianzxc 

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To check further can you please provide the next details by internal message:

- CCOID:

- Customer Portal Name:

- Inventory:

- CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)

- affected devices( If you can provide me the Serial number of the affected devices)

- CSPC Version:

I will wait for the details, so we can proceed with further actions.

Regards,

[marianzxc]

Hello,

I have tried to privately reply but I go the error "You have reached the limit for numbr of private messdages that you can send for now. Please try again later."

[losorioj]

Hi marianzxc

Thank you for the reply, please let's do what the message is saying, Let's wait a few hours and try to send the private message again.
I will wait for your feedback.

Regards,

[losorioj · Accepted solution]

Hi marianzxc

Thank you for providing the requested information. Upon reviewing the SNTC portal, I noticed that the SN devices lack coverage start and end dates. However, upon cross-referencing with my database tool, it indicates that none of the SN devices sent in the message are covered by an active contract. This might explain why the start and end dates are not visible in the SNTC Portal.

For further details regarding the contract and coverage start and end dates, please utilize this link: https://cway.cisco.com/sncheck/.

Regards,

[marianzxc]

Hello,

Thank you for the information provided.