Entitlement file generation failed. Please try again. If the issue per

[luis-m-deslandes]

Hi,
I'm having a problem generating a Collector Certificate. I keep getting the message

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."

May you please help? My CCO ID is luis-m-deslandes[at]telecom.pt

Kind Regards,

Luis

[luis-m-deslandes]

Please note that I have already tried several browsers -- Chrome, MS Edge, FireFox, Internet Explorer -- and the end result is always the same.

[kaptanej]

Hi , 

I am the in-charge of this post and I will be assisting you the issue shortly . 

Please share the following details in PM (private message) so that we can proceed further on the issue : 

• Company Name 
• Customer Name 
• Customer CCO ID 
• Customer's Email Address 

Thanks & Regards, 

Kapil Taneja

[luis-m-deslandes]

Hi,

As requested, I messaged you privately, yesterday. Did you get my message?

[kaptanej]

Hi , 

I got your PM , will contact you shortly via email . 

Thanks & Regards, 

Kapil Taneja

[luis-m-deslandes]

Hi!
Do we have any feedback regarding this? I have not received any e-mail or reply.

[kaptanej]

Hi Luis , 

I have dropped you an email on the mentioned email id provided by you . Please acknowledge the email sent to you so that we can proceed further on the issue . 

Thanks & Regards, 

Kapil Taneja 

[kaptanej]

Hi Luis, 

Here is the resolution summary that we provided to the customer : 

• Customer was not able to generate the entitlement certificate on the SNTC Portal .
• Customer was asked for the Webex session so that we can troubleshoot on the issue .
• Customer was added under wrong party id 385807694 which is not associated to the contract number .
• Customer was disassociated from the wrong company 385807694 and associated with the right company 245567575.
• We run the manual sync to sync the SNTC Portal .
• Customer was asked to try generating the entitlement certificate .
• Customer was able to generate the entitlement certificate .
• Customer has given the confirmation for the case closure.
• Hence, proceeding with the case closure.

Thanks & Regards, 

Kapil Taneja

[jardelalmeida]

I have the same problem, I will add the information in my case. https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/entitlement-file-generation-failed-please-try-again-if-the-issue/m-p/5038325#M18869